Summary: Makes and schedules patient appointments in an efficient and timely manner. Arranges consults with other physicians. Answer phones, greet, instruct, and direct patients and visitors. Serve as a liaison between patients and medical support staff.

Essential Duties and Responsibilities:

Schedules testing to be performed at CSC.

Schedules or reschedule appointments for patients as needed.

Attaches all electronic Epic referrals to appointments at CSC.

Arranges for consultations with other physician's offices.

Schedules any testing performed outside of our office for patients.

Greets patients and/or visitors.

Performs daily Gatekeeper duties.

Schedules patients from Epic in Basket and Epic Referral Unscheduled Queue, daily.

Schedules all referrals that are sent to CSC via fax or mail.

Registrations of any new patients who have not already pre-registered (if working front desk.)

Clarifies referrals are called and maintained daily.

Escorts patients to exam rooms when necessary or requested.

Completes paperwork and computer data for no-shows, reschedules and cancellations.

Notifies Patient Rep if referral is needed for patient’s appointment due to insurance change,walk-in, etc.

Reviews assigned provider schedules daily and maintain.

Takes co-payments and payments. Balance ledger at the end of the day and verify amount in cash box. Deliver cash box and ledgers to the business office at the end of the day (asrequired for offices in Gig Harbor, Olympia, and Auburn).

Arranges for interpreting services as needed per protocol.

Backs up call center as needed or directed by Team Leader, Supervisor or Manager.

Handles office emergencies per CSC protocol.

Assists RN, ARNP or MD for direct hospital admissions as needed or instructed.

Answer all inbound calls for the Cardiac Study Center.

Travel to any of the various Cardiac Study Center locations (Auburn, Gig Harbor, Olympia, Puyallup, and Tacoma).

Acts as a resource and preceptor for new hire appointment desk/call center staff.

Other duties as assigned.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

A High School Diploma or general education degree (GED) and six- months work related experience or training required which includes: knowledge of medical office procedures.

Certificates and Licenses: No certifications or licenses.

Communication Skills:

Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one on one and small group situations.

Math Skills:

Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurements, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level and may require sitting for extended periods of time.

While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; and reach with hands and arms to type on a keyboard. The employee is regularly required to talk or listen on the telephone and in person with individuals and groups. The employee is rarely required to climb or balance, stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to produce or review reports. The incumbent is required to read and respond to documents in hard copy and electronic form.

This position occasionally requires travel.