Guest Sales Specialist

As a Monro Guest Sales Specialist, you are responsible for providing a superior Guest Sales experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

This role is hourly and eligible for additional compensation and incentives. Pay will be based on experience level.

Responsibilities

• Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process.
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Able to understand and effectively communicate all products and services Monro offers to customers.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Maintain an organized and neat customer waiting area.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One (1) year of sales experience needed.
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
• Strong problem-solving skills.
• Ability to work, Days, Evenings, Weekends, Holidays
• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Safely operates a motor vehicle.

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts
• Career Development

Your next Destination!

Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our Store Managers receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of Automotive Professional.ASSISTANT AUTOMOTIVE STORE MANAGER

As a Monro Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program, covering all aspects of your new role, while preparing you for the next. As an automotive Manager for Monro, you will be an essential team member, responsible for building lasting relationships with our Guests. More importantly, you will be part of a team, working together to deliver 5 Star Guest experiences, while using your professional skills to take care of people, their cars and ensure our guests have safe, reliable transportation.

This role is hourly and eligible for additional compensation and incentives. Pay will be based on experience level.

Responsibilities

• Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees
• Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
• Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians
• Performs duties of automotive technician when needed
• Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs

Minimum Qualifications

• High school or GED equivalent.
• 2 years of sales experience
• Valid Driver License
• Ability to work with hands overhead, stand for long periods and lift 50 lbs.
• Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
• Guest and team focused mindset

Preferred Qualifications

• Leadership experience with proven ability to drive results.
• Retail Experience

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts
• Career Development

Your next Destination!

Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our Assistant Store Managers receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of Automotive Professional.ASSISTANT AUTOMOTIVE STORE MANAGER

As an Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program, covering all aspects of your new role, while preparing you for the next. As an automotive Manager, you will be an essential team member, responsible for building lasting relationships with our Guests. More importantly, you will be part of a team, working together to deliver 5 Star Guest experiences, while using your professional skills to take care of people, their cars and ensure our guests have safe, reliable transportation.

Responsibilities*

• Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees
• Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
• Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians
• Performs duties of automotive technician when needed
• Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs

*Minimum Qualifications*

• High school or GED equivalent.
• 2 years of automotive or retail sales experience
• Valid Driver License
• Ability to work with hands overhead, stand for long periods and lift 50 lbs.
• Guest and team focused mindset
• Leadership experience

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Retail: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person