ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide excellent customer service to internal and external customers, both on the phone and in person. Meet or exceed all customer service minimum standards, such as adhering to the dress code, and sending thank you letters as required. Build long-term relationships with insurance companies, wholesale accounts, and customers through personal integrity, sales, and product expertise.

• Commercial Operations Specialists achieve or exceed the store’s monthly Commercial goals through partnership with their District Manager in compliance with established business development and Commercial relationship guidelines. Achieve personal sales production goals; meet or exceed performance minimum standards in all applicable sales and product categories while complying with all related policies, procedures, and methods.

• While at work or on company business, speak and act in a professional manner at all times. Participate in problem solving and finding solutions to work issues. Effectively communicate with Commercial District Manager, Commercial Central Support, and other store staff on insurance, fleet, and wholesale transactions to ensure the highest level of service to internal and external customers. Read Merchandising Ad Notes and other store communications as soon as they’re posted, and utilize newest information in presentations to Commercial customers. The following items must be completed consistently

• Keep assigned areas of responsibility clean, functional, and to standards at all times. When assigned, price merchandise accurately, timely, and performs accurate ad preparation. Assist in store maintenance and projects as needed.
• Complete Commercial sales paperwork and POS transactions timely and accurately. Checks in and out of work daily, using TimeSaver, and correctly follows TimeSaver policy and procedures. COS’s are directly responsible for recording their time worked accurately. Assist in loss prevention through awareness, attention to detail and integrity. Honor the Integrity Commitment. Comply with all operational policies including those pertaining to discounting. COS’s are only authorized to discount legitimate insurance, wholesale, and fleet transactions and are not allowed to provide merchandise markdowns on other employees’ sales.

QUALIFICATIONS:

• High School Diploma
• Minimum 1 year car audio experience.
• Organizational skills and attention to detail.
• Time management skills.
• High level of ambition
• Strong customer service orientation.
• Tenacity and objectivity.
• Ability to work as a team player.
• Effective communication and interpersonal skills.
• Willingness to learn and accept change, and follow Company policies and procedures.
• Read, speak, write and understand the English language.
• This position is generally considered to be sedentary.