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This is not an entry level position. Appraiser experience is required.
The Appraiser is responsible for providing customers with timely and friendly appraisals,
with the ultimate goal of closing the sale to maintain a high closing ratio. In addition, the
appraiser must handle communication with the adjuster and customer regarding status of
the vehicle. This position is often the main point of contact for the
customer, so he or she must strive to represent the company in a professional manner,
through excellent communication and portraying a business image.
DUTIES/RESPONSIBILITIES:
Accountable for providing superior customer service.
o Complete the pre-inspection checklist and quality sheets.
o Inspect damaged vehicles and write accurate appraisals.
o Handle all appraisals, supplements, and
warranties when dealing with the customer, striving to maintain and
improve closing ratio set by the company.
o Follow-up on customer appraisals, in order to increase closing ratio.
o Ongoing communication with insurance adjusters, production staff and customer
regarding status of repair.
o Inspect repairs and meet with customers when picking up vehicle to ensure
customer satisfaction.
o Work to resolve any customer concerns or dissatisfaction with the work or
the company.
Accountable for maintaining an acceptable closing ratio.
o Responsible for maintaining consistent sales volume to meet or exceed
company goals resulting in projected gross profit.
o Maintain relationships with insurance agents, dealerships, fleet accounts
and other businesses
o Qualify prospects for appropriate repair work.
Accountable for coordinating with other staff to achieve set sales goals.
o Cooperate with staff in planning meetings to identify regular accounts,
marketing calls and schedules.
o Work with Marketing representative to develop methods of follow-up and
contact, such as thank you letters, props and other methods of maintaining
contact and presence with agents, dealers, fleets and businesses.
o Participate in monthly company meetings and be willing to attend any and
all training programs to enhance performance.
Other duties as assigned by General Manager
EXPERIENCE / SKILL REQUIREMENTS
o Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
o Estimating Software (CCC1, Mitchell) – INTERMEDIATE
Specialized Training:
o ICAR a plus
Skills & Abilities Requirements:
o Work independently without close supervision.
o Flexible / adaptable to constant change.
o Strong tact and diplomacy; ability to interact with all levels of personnel.
o Highly organized; ability to handle multiple concurrent assignments.
o Ability to prioritize, organize and plan work under own initiative.
o Strong communication skills (reading, writing, speaking, listening.
OCCUPATIONAL QUALIFICATIONS
Physical Requirements:
o Keyboarding/Finger dexterity
o General Physical Skills (Carrying, Squatting, Kneeling, Standing, Sitting,
Walking)
o Driving, must have valid DL
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
Physical setting:
Schedule:
Education:
Experience:
License/Certification:
Ability to Relocate:
Work Location: In person
Full Time
Consumer Services
$53k-70k (estimate)
01/07/2024
05/02/2024
carcraftautobodyok.com
EL RENO, OK
50 - 100
2011
DOUG REINHARDT
$5M - $10M
Consumer Services
The job skills required for Collision Appraiser include Microsoft Office, Communication Skills, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Collision Appraiser. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collision Appraiser. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collision Appraiser positions, which can be used as a reference in future career path planning. As a Collision Appraiser, it can be promoted into senior positions as a Collateral Appraiser II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collision Appraiser. You can explore the career advancement for a Collision Appraiser below and select your interested title to get hiring information.