AUTOMOTIVE SERVICE ADVISOR

CarCare-2u is a family-owned chain of auto repair shops serving the Bay Area. We are looking for customer service representatives who are friendly and help our customers with solving their car maintenance needs. Starting pay is DOE/ hour based on experience.

Our stores are in San Francisco, and Sonoma. Related sales positions in clothing, electronics, appliances tend to transfer to our industry well.

We are currently looking for customer service advisors. They greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare service orders. If a vehicle requires additional repairs not covered in the original order, they estimate the added cost and telephone the customer for permission to do the work. They also advise customers on other available services. Automotive Service Advisors, sometimes known as service writers handle the administrative and customer relations functions of the service department. Their work influences customer satisfaction and their willingness to do business with the dealer again.

Automotive Service Advisors perform the following tasks:

• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the problem on the repair order to help the mechanic locate the problem.
• Explain the work performed and the charges to the customer.
• Handle customer complaints.

WHAT SKILLS ARE IMPORTANT?

Important skills, knowledge, and abilities for Automotive Service Advisors include:

• Troubleshooting – Determining causes of operating errors and deciding what to do about it.
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking – Talking to others to convey information effectively.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly. Good communication skills and sales ability are necessary for success in this occupation. Advisors need the ability to work with customers who are concerned about the amount and cost of the work to be done to their automobiles. They also need to be able to sell the service of the dealership.

Need to have valid driver’s license.

WHAT’S THE WORK ENVIRONMENT?

This job generally requires standing on one’s feet all day. Unlike the mechanic’s job, it is removed from dirt and grease. The work day is broken into relatively quiet periods and extremely busy times, such as the early morning when customers bring in their automobiles for service and repair and in the evening when they return to pick up their automobiles. An Automotive Service Advisor’s work may not be physically strenuous, but may be emotionally exhausting at times. They spend a large amount of time interacting with the public. They may need to calm stressed, irate, and dissatisfied customers.

Benefits & Incentives: Paid Vacation (40 hours after 1 year anniversary, 80 hours after 2 years ), Paid Holidays, Health Benefits (50% of gross paid by employer).

Job Type: Full-time

Salary:DOE