Job Title: Leasing Agent

Reports To: Director of Housing

Location: The Village Student Housing at Nevada State University

Compensation: $14.00 - $16.00 per hour and a comprehensive benefits package

FLSA Status: Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

The Leasing Agent is responsible for assisting the Director with all marketing, leasing, and re-leasing activities for a student apartment community. Duties include but are not limited to data entry, file creation and management, reception, and project-based work. Projecting a customer focused and professional image through in-person and telephone interaction with all internal and external customers is essential. 

Duties and Responsibilities: 

• Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on-site visitors.
• Forwards callers to appropriate personnel or departments.
• Maintains basic office equipment including requesting supplies, arranging for service and assists users with the equipment.
• Ensures office area is clean and organized.
• Answers basic account questions from residents.
• Assists with all move-in and move-out procedures.
• Issues receipts for the lease reservation and application fees for new residents.
• Enter all new resident information into spreadsheets and databases as required.
• Reads, responds to and/or forwards messages in multiple email accounts.
• Assists with the re-leasing process.
• Conducts re-leasing appointments.
• Assists with resident mailings such as move in letters, re-leasing confirmations, and move out letters.
• Creates and maintains new resident files with attention to accuracy and accountability.
• Creates and prints office forms and publications, ensuring ample supply is available.
• Assists with the lease reservation fee return process including data entry, tracking, and moving files.
• Assists with all leasing events including info sessions, special program nights, and open leasing.
• Assists with all marketing efforts which may include the apartment expo, resident appreciation week, market survey, market plan and other site events.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED).
• Two to three years’ leasing experience.
• Experience with marketing on social media.
• Experience and knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.