Job Description
GENERAL DESCRIPTION
The program specialist will perform highly advanced child support program work as it relates to coordination and interactions with CSD facilities and the IV-A agency. The position will perform tasks related to providing support to CSD staff as it relates to the collection of child support for Texas families.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas.As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law.OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Program Specialist V
Oversees the performance of a variety of technical, research, planning, program assessment, and administrative activities for assigned projects like CSD Facilities and the IV-A agency.
Oversees the delivery of consultative services and technical assistance related to planning, implementing and monitoring of projects and services.
Oversees the completion of and monitors required administrative and performance reports, specialized projects and recommends appropriate changes.
Manages and coordinates project activities with project team members and other internal Child Support Division sections.
Determines trends and resolves operational problems.
-Program Specialist VI - all the above functions for a Program Specialist V, plus: May train less tenured staff.
Program Specialist VII - all the above functions for a Program Specialist VI, plus: Supervises the work of others
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications:
MINIMUM QUALIFICATIONS
Program Specialist V
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, project management
Experience: 6 years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, management, supervisory, project management
Knowledge of management principles and practices
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 25%
Program Specialist VI - all the requirements for a Program Specialist V plus:
Experience: Two additional years of full-time experience
Program Specialist VII - all the requirements for a Program Specialist V plus:
Experience: Four additional years of full-time experience
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER