4 Help Desk Analyst Jobs in Salem, OR
Capleo Global is Hiring a Help Desk Analyst Near Salem, OR
Job Title : Help Desk Analyst
Location : Salem, OR 97301 (100% Onsite from Day 1)
Duration: 3 Months Contract (with a possible extension)
Job Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
Customer Assistance – Communications (20%) – Level 2, Software (15%) – Level 2, and Hardware (15%) – Level 2:
Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation.
Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.
Configures client software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.
Manage active directory/domain user accounts, email accounts, and security permissions.
Operations – Software (15%) – Level 2 and Hardware (15%) – Level 2:
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software.
The information gained from vendor contacts is investigated, evaluated, and tested upon request.
Communicate information to managers and staff regarding Customer IT policies, standards, and long-range goals.
Image new computers and reimage computers as needed according to unit standards and specifications.
Resolves intrusion, hacking, or virus incidents on user devices.
This includes performing operating system and application patch management.
Tracks operational and system changes in preparation for recovery needs.
Plan division data system needs for PC and network development.
Conducts research and analysis on desktop hardware and software products to justify recommendations and support purchasing efforts.
Applies desktop and laptop images to new systems and as needed, refreshes a system.
Job Summary
Full Time
$57k-71k (estimate)
01/08/2024
05/02/2024
The job skills required for Help Desk Analyst include Help Desk, Troubleshooting, Technical Support, Active Directory, Operating System, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
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