Diagnostic Imaging Services, Inc. (“DIS”) has been in business since 1973. The company is a dynamic and growing company looking for an enthusiastic and energetic candidate to add to our Call Center team. Our commitment to quality care and patient satisfaction means every member of our staff plays a vital role in a patient's journey towards healing.

We currently have an opening for a Full-time Legal Medical Records Clerk who is a talented individual possessing a solutions-oriented mindset, the ability to communicate effectively and efficiently both verbally and in written format to a variety of individuals, has experience speaking with customers over the telephone and the ability to attract first time customers and retain long-term customers by providing world-class customer service with a “patients first mentality”.

The ideal candidate is a fast learner with a demonstrated ability to multi-task and work in a fast-paced environment utilizing a phone, phone headset and computer; remains courteous with customers, patients, referring physician office personnel and employees. DIS needs someone who is dependable, mature, has a good work ethic, maintains a professional attitude and is a team player. In addition, the candidate must be proficient at entering data and typing into various software applications. Healthcare and/or Call Center experience preferred a basic understanding of medical terminology. Bi-lingual Spanish or Vietnamese a plus.

Working hours: Monday - Friday 8:00 am 5:00 pm

We offer a competitive hourly rate and benefits including:

• • Company provided life insurance and short-term disability insurance
  • Additional options:
  • Employee, dependent and spouse Life and A D & D insurance.
  • Group Medical.
  • Group Dental.
  • Group Vision.
  • 401(K) With Company Match.
  • PTO - paid time off.
  • Paid holidays.

Essential Duties:

• Process all medical records requests from attorneys, Workers Comp, Social Security (Disability) etc. via subpoena or authorized letter request for all Diagnostic Imaging Services (DIS) locations.
• Print and check documentation for accuracy from Abbadox.
• Burn CD’s
• Count documents and prepare invoices to fax for payment.
• Once payment is received, prepare, and certify records to send out standard mail, certified, UPS Air, or fax.
• Post credit card payments in Imagine Pay and prepare checks for depositing.
• Keep record of each request in a waiting on payment file and a completed file.
• Answer all legal medical records calls and emails for requests and follow-ups.
• Working at front desk during time of need.
• Helping in any area that is in need. This will include Front Desk, Medical Records and Scheduling.

KNOWLEDGE, SKILLS & ABILITIES:

• Skills in answering telephones, compiling statistics, establishing filing systems, inputting data into computer programs, maintaining filing systems, maintaining logs, maintaining patient charts, researching information.
• Skills in using a fax machine, PBX, personal computer, photocopier, typewriter, word processor.
• Excellent communication skills, both verbal and written
• Ability to maintain professional image including courteous behavior.
• Skills in human relations.

• 
  Requirements

EDUCATION:

• High school diploma or equivalent

EXPERIENCE:

• Medical records and filing experience preferred or legal work.

PHYSICAL DEMANDS:

• Light physical effort (lift/carry up to 10 pounds)
• Prolonged, extensive, or considerable standing/walking.
• Lifts supplies/equipment.
• Manual dexterity and mobility.
• Occasional reaching, stooping, bending, kneeling, crouching.