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Part Time Concierge
Capitol Concierge Washington, DC
$36k-46k (estimate)
Part Time | Consumer Services 4 Months Ago
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Capitol Concierge is Hiring a Part Time Concierge Near Washington, DC

Part Time Guest Services
As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.
Responsibilities:
  • Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards
  • Adhere to the CCI Standard Operating Procedures
  • Ensuring the lobby, entry ways, and front desk is clean and organized at all times
  • General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc.
  • Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc.
  • Answering the telephone, providing information, forwarding calls and taking messages when necessary
  • Routinely inspect community amenity areas for trash, cleanliness, and lighting
  • Signing for deliveries and packages and tracking on the community Package Log
  • Distributing and assisting residents with packages
  • Accepting service requests from residents and logging appropriately
  • Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards
  • When necessary, issuing keys to residents or other associates.
  • Monitoring visitor parking areas and issuing parking passes (if applicable)
  • Receive and distribute dry cleaning to residents (if applicable)
  • Track, monitor and inspect amenity areas when rented by residents
  • Handle noise complaints presented by residents after normal leasing office business hours
  • Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention
  • Other tasks as assigned by supervisor
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.
Education
High School Graduate, Bachelor’s Degree preferred.
Professional Experience
3 years’ experience in Hospitality/Customer Service or related field preferred.
Skills
  • Ability to read, analyze and interpret all forms of information
  • Excellent written and verbal communication skills
  • Ability to accept and learn from constructive criticism
  • Must be well organized
  • Must be detail oriented
  • Must be team oriented but able to work independently on occasion
  • Must demonstrate tact and diplomacy
  • Ability to prioritize tasks
  • Ability to multi-task
  • Must be efficient
  • Must possess strong analytical and problem solving skills
  • Ability to follow oral and written instructions
Computer skills:
  • Proficient Computer Knowledge required
  • Microsoft Office Suite 2013 and above
  • Building Link/Key Link knowledge is a plus
Dress Code: (Polished, pressed, clean cut)
Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Consumer Services

SALARY

$36k-46k (estimate)

POST DATE

12/28/2023

EXPIRATION DATE

04/21/2024

WEBSITE

capitolconcierge.com

HEADQUARTERS

ROCKVILLE, MD

SIZE

200 - 500

FOUNDED

1987

TYPE

Private

CEO

LYNDA ELLIS

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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About Capitol Concierge

Capitol Concierge engages in providing on-site concierge and event planning services.

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If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Concierge jobs

Concierge should reflect a familiarity with how businesses operate.

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Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.

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A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.

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A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.

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A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.

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