Recruit Position Duties

• Responsible for the efficient and courteous operation of the front desk.
• Responsible to check guests in/out in the most efficient and courteous manner. Collect balances and post appropriate room charges.
• Answer and transfer calls from the switchboard using proper telephone etiquette. Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests’ issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close out credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI in a timely manner.
• Make reservations in the most courteous and efficient manner.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors prior to guest check in.
• Perform any other inventory management changes as directed from supervisor or manager.
• Prepare check-in packets for upcoming week.
• Make rental calls to notify owners whether their villa rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbounds.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes and cancellations.
• Other duties as assigned

Recruit Position Requirements

• High School Diploma/GED
• Experience from which comparable knowledge and abilities can be acquired
• Basic computer skills
• Attention to detail
• Customer Service skills
• Work with minimum supervision
• Excellent verbal and written communication skills
• Flexible schedule – ability to work holidays and weekends

Recruit Position Schedule

• Two days Sunday & Monday