Responsibilities

• Provides operational, fiscal, and human resources management within designated group of practices. Develops and implements improvement action plans where necessary. Develops and maintains effective relationships with medical and administrative staff, patients, and public.
• Develops standardized operational workflows through job guides, policies, practices and procedures related to identified revenue cycle initiatives to ensure efficiencies, quality outcomes and maximized revenue. Ensures proper charge capture mechanisms are in place to support proper CPT coding. Monitors patient pay process and makes changes as needed to optimize revenue growth and cost containment.
• Liaison between operations and physician leadership to ensure providers' needs are being successfully addressed to reinforce a culture of transparency and support.
• Oversees designated managers and office staff, and provides for training and professional development of practice staff and managers. Develop practice leadership through coaching and supervision of practice managers.
• Addresses complaints and exercises discretion and judgment when resolving problems; participates as an active team member for Patient Satisfaction workgroups and other quality initiatives related to specialty.
• Responsible for overall management and maintenance of designated practices and maximizes effective and efficient utilization of space. Brings major capital expenditure issues to Division Director. Resolves technical, operational, system, and other related issues for designated practices in collaboration with offices managers and lead physicians.
• Ensures effective collaboration of clinical and business staff in development of policies, procedures, programs, protocols, and systems, to provide efficient and accurate patient encounters and quality of patient outcomes.
• As an Onboarding Project Team Member, responsible for managing recruitment, orientation and training of new office staff for practice acquisitions in designated locations/specialties, while consistently maintaining set timelines.
• Participates in designing staffing models which best optimizes Practice workflow. Accountable for key performance practice metrics.
• Operates in a fiscally responsible manner to achieve operational efficiency and to adhere to established policies, practices, and procedures.
• Collaborates with public relations staff to coordinate and implement an ongoing marketing program which seeks to increase market share and service opportunities for designated group of practice locations.
• Serves as a trainer mentor to the practice administrator team.
• Ensures that all performance reviews, in-service education, and employee compliance issues are handled on a timely basis.
• Participates in appropriate meetings and on committees as needed.
• Performs other duties as assigned

Requirements

• Bachelor’s degree in business administration, healthcare administration, or related discipline. Eighteen years of related job experience may be substituted in lieu of degree.

• Five years of management experience with time of service collection, patient registration, charge entry, use of electronic medical records, or operations. In addition, two years of experience in healthcare operations environment. Project management experience and project management or CMPE certification preferred.

• Possesses excellent organizational, interpersonal, verbal and written communication skills. Ability to effectively manage multiple projects simultaneously and ability to respond quickly in a fast paced environment; possess high-level understanding of ICD-10 and CPT coding; ability to run and interpret billing, coding and revenue reports; knowledge of third party and insurance company operating procedures, billing requirements and regulation.

• Advanced knowledge of Microsoft applications, including Outlook, Excel, and Word. Proficiency with PowerPoint.

• A high degree of professionalism and confidence required. Demonstrated ability to establish successful relationships with internal and external customers and senior leadership. Ability to navigate complex work environments, manage multiple demands, communication, and interactions effectively in a fast-paced industry. Ability to relate well to physicians, administrators, managers and other staff; as well as with other departments on education and process improvement activities.