5 Genesys Solutions Engineer level III Jobs in Irvine, CA
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Capital Group is Hiring a Genesys Solutions Engineer level III Near Irvine, CA
As a Genesys Solutions Engineer III, you will play an important role in developing technical solutions using the Genesys product suite in support of business initiatives. You will analyze business requirements, design, develop, test, deploy, and maintain contact center solutions, to ensure these solutions support current and future business needs of American Funds.
You will collaborate with other developers and the architecture group to deliver integrated solutions. You will own and lead the cloud migration and transformation of customer experience.
"I am the person Capital Group is looking for."
- You have a bachelor's degree in computer science, information technology, or other technical field; or have equivalent work experience.
- You have a minimum of 6 years of engineering experience, with at least 5 years working with the Genesys Engage Contact Center application including IVR, call recording, telephony, Voice, eServices, call routing (IWD), NLU, reporting and associated technologies.
- You have at least 3 years of experience with Genesys Cloud and expertise in migrating customers from on-premise to cloud.
- You have at least 5 years of experience leading large scale application development efforts that integrate with complementary services.
- You have proven hands-on expertise and development with the following technologies: C#, Java, Web Services (RESTful, SOAP, etc.), SQL Server.
- You've had previous experience with Cloud architectures (preferably AWS).
- You've demonstrated the ability to scope & size technology solutions within relevant business constraints (e.g., time to market, cost, etc.).
- You adapt programming literacy to match the shifting demands of different outcomes and technologies.
- You have a passion for driving change and innovation. You introduce innovative ideas that push boundaries and challenge our culture when needed.
Southern California Base Salary Range: $131,596-$210,554
San Antonio Base Salary Range: $108,182-$173,091
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here .
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
Job Summary
Full Time
$123k-149k (estimate)
03/03/2024
05/01/2024
capitalgroup.com
FORKED RIVER, NJ
7,500 - 15,000
1931
$3B - $5B
Related Companies
About Capital Group
Since 1931, Capital Group, home of American Funds, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. Today, Capital Group manages more than $1.7 trillion in equity and fixed income assets for millions of individual and institutional investors. Capital Group is a private firm that employs more than 7,500 associates in offices around the world. For more than 80 years, our goal has remained the same: to improve peoples lives through successful investing. *Weve been made aware of an ...employment scam fraudulently using Capital Groups name.* -Capital Group does not schedule interviews or make job offers solely via Twitter, chat or text messages. -Capital Group requires a completed job application prior to consideration for an interview and job offer. If you are unsure whether youre communicating with Capital Group, please contact us at (800) 421-4225 or employmentfraud@capgroup.com to verify your job interview or offer. For important legal information please click the company details website link: https://www.capitalgroup.com/us/landing-pages/linkedin-terms-of-use.html
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