Location: Providence, RI

About Capital Good Fund

Capital Good Fund (“Good Fund”) is a nonprofit, U.S. Treasury-certified Community Development Financial Institution headquartered in Providence, RI. Founded in 2009, our mission is to create pathways out of poverty and advance a green economy through inclusive financial services. Good Fund employees are committed to using financial services to transform the lives of those we serve.

Job Description/Responsibilities

The Servicing Specialist (SS) is a vital part of Capital Good Fund’s team and social mission. Specifically, the Servicing Specialist provides high-level customer support to our borrowers; explains and offers our loan repayment solutions; guides them through financial hardship; and, in so doing, helps ensure the long-term sustainability of our loan portfolio. As such, this is the perfect position to help our borrowers in times of financial need and be part of our exciting growth plans. The Servicing Specialist’s principal role is to maximize the impact and financial performance of our loan portfolio by working closely with our borrowers and collaborating with the different departments in our organization. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of the people we serve.

In this role, the SS will:

• Become part of a dedicated and dynamic team with responsibilities that expand from customer service, payment processing, account negotiation, to conflict resolution.
• Carry out our debt collection strategies while fully complying with federal and state regulations surrounding debt collection.
• Provide courteous, compassionate, knowledgeable, and professional customer service, both in person and through our other methods of communication.
• Perform accurate data input into a variety of software, while safeguarding sensitive information.
• Work with several different software including but not limited to Cloud Lending, Salesforce Microsoft Suite, among others.
• Utilize several methods of communication to reach and service our borrowers; this include telephone calls, email, letters, faxes, and text messages.
• Be responsible for managing our borrowers' requests and providing payment solutions that fit their needs and are in accordance with our Loan Servicing policies.
• Contribute to the rest of the organization by reporting and providing feedback on the different activities and performance of the Loan Servicing Department.

About You

We are looking for exceptional people. Capital Good Fund employees are passionate, motivated and committed to using financial services to transform the lives of people living in poverty.

Required Skills, Knowledge, and Abilities

• Spanish speaking- native speakers preferred
• Excellent attention to detail, accountability for your work and being highly process-oriented.
• Demonstrate proactivity, assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal supervision.
• Possess strong skills operating a personal computer including Microsoft Word, Microsoft Excel, and navigating the internet; must feel comfortable learning different technology systems and software.
• Professional Customer Service experience
• Ability to work independently, as well as within a team environment
• Enjoy working with people, and being able to empathize with people of different backgrounds.
• Possess problem-solving abilities, and thrive in a startup environment, while learning quickly.
• Spanish speaking- native speakers preferred

Preferred Skills, Knowledge, and Abilities

• Experience in financial services and consumer debt and credit
• Experience working in low-income/distressed communities
• Knowledge of applicable laws and lending regulations (FCRA, FDCPA, etc.)
• Bachelor’s degree or equivalent experience
• Previous experience in personal, auto lending, banking, and/or debt collections industries.

Training and Compensation

The SS will receive extensive training on all of Capital Good Fund’s products, services, policies, procedures, and technology.

This is a full-time forty-hour-per-week in-person position.

In addition, the SS will receive a competitive benefits package of a 401(k) plan with a dollar-for-dollar employer match up to 4% of employee gross earnings, medical insurance with a $500/month employer subsidy, dental insurance fully covered by employer for routine dental care, 5 paid personal days per benefit year, 15 vacation days in the first year on staff, and the opportunity to apply for personal loans of up to $2,000 at 0% interest. Company perks include supervisor-approved opportunities to work from home, flexible scheduling, and 14 paid holidays!

How to Apply

Please send a one-page cover letter and accompanying resumé.

Any offer of employment is contingent upon completion of a background check.

Capital Good Fund is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Good Fund welcomes every protected characteristic including race, color, religion, sex, gender, sexual orientation, or gender identity. All are encouraged to apply.

Job Types: Full-time, Contract

Pay: $44,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Providence, RI 02908 (Preferred)

Ability to Relocate:

• Providence, RI 02908: Relocate before starting work (Required)

Work Location: In person