Trust Operations Specialist - More than your Bank. Your banker.

Hours

Monday - Friday 40 Hours

General Summary

Provides administrative and operational support in accordance with established systems and procedures. Coordinates the daily workflow to ensure that operating schedules are met. Establishes and maintains appropriate files and records. Develops and prepares reports and records relating to the operational responsibilities of the Trust Department. The trust operations specialist plays a key role in the reconciliation of trust accounts, daily balancing, opening/closing of trust accounts, client statement and web access set up, asset transfers, and provides operational maintenance on various aspects of client accounts.

Compliance with all banking regulations is mandatory. All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.

Principal Duties and Responsibilities

• Charged with special Trust projects, from origination to completion.
• Daily Balancing and Reconciliation.
• Responsible for managing account and asset transfers to and from the Trust Department.
• Completes daily miscellaneous maintenance on accounts as instructed by Trust Officers.
• Works directly with Trust Officers and Trust Operations team to ensure (new and existing) client account information is timely and accurately set up within the Trust accounting system.
• Maintain and track suspense files to ensure proper follow-up is completed.
• Responsible for opening accounts in their entirety.
  
  • In addition to new account approval paperwork, opens accounts in the Trust accounting system; there are many steps to ensure compliance with Trust regulations and internal policy and procedures. Tracking and follow-up are necessary.
• Responsible for closing accounts in their entirety.
  
  • In addition to closing account paperwork, follows checklist steps to prepare account for closing in the Trust accounting system; there are many steps to ensure compliance with Trust regulations and internal policy and procedures. Tracking and follow-up are necessary.
• Downloading daily/monthly reports from vendor SFTP site.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s):

1. Ability to work independently and exercise discretion with minimal input from management.
2. Demonstrates responsible judgment.
3. Ability to effectively prioritize.
4. Ability to effectively multi-task throughout the day.
5. High level of computer skills, including effective use of Microsoft Word and Excel.
6. Demonstrative Excellent written and oral communication skills in dealing with variety of clients and community members.
7. Detailed oriented and sensitive to time deadlines.

Education

Associates or Bachelor’s degree preferred. Two years’ experience in accounting or related field.

Working Conditions

• Highly professional office setting.
• Overtime may be required.
• Occasional travel required.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.