Responsibilities:

• Process warranty claims accurately and efficiently, ensuring compliance with manufacturer guidelines and dealership policies.
• Review warranty repair orders for completeness and accuracy, verifying warranty coverage and required documentation.
• Submit warranty claims to the manufacturer or warranty administrator in a timely manner, following established procedures and protocols.
• Monitor the status of warranty claims and follow up as needed to ensure timely resolution and reimbursement.
• Maintain accurate records of warranty transactions, including claim submissions, approvals, denials, and payments.
• Assist service advisors and technicians with warranty-related inquiries, providing guidance and support as needed.
• Communicate with manufacturers, suppliers, and warranty administrators to resolve issues and expedite claim processing.
• Stay informed about warranty policies, procedures, and updates to ensure compliance and maximize reimbursement opportunities.
• Adhere to all dealership policies and procedures, including confidentiality and data security protocols.

Requirements:

• Previous experience in automotive warranty administration or related field preferred.
• Strong attention to detail and accuracy in processing warranty claims and documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Proficiency in using computerized warranty systems and software applications.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
• Knowledge of automotive systems and repair processes preferred.
• Valid driver's license and a clean driving record.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office

Work Location: In person