14 Service Delivery Manager Jobs in Shelton, CT
Capgemini is Hiring a Service Delivery Manager Near Shelton, CT
Job Description
General Responsibilities:
- Coordinates all services delivered to the customer, in compliance with the contract
- Proactively manages the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction
- Becomes a point of escalation for customer issues and for service towers regarding client issues / opportunities / contractual obligations
- Works with operations to ensure cost containment and reduction is per the deal solution
- Assess quality of work produced by the teams providing services (reports, project deliverables, etc.) to ensure consistency and accuracy of information
- Provides feedback and coaching to avoid reoccurring errors
- Acts as an escalation point for client issues, escalations and complaints
- Manage OTACE for owned service
- Reporting internally and to client (M-pack, risk & issue log, N2K, SQP, client alert)
- Financial control (billing, WIP, AR, forecasting)
- Manage financial cycle including invoicing and cost management
- Forecasts revenue and costs for the assigned project codes
- Ensures that cost control is maintained for the assigned project codes
- Focus is on delivering projects and services according to contract/SLA and target CM%
- Ensure timely delivery and accuracy of regular (monthly) management reports for client and attends review meetings (if applicable)
- Reviews summary reports on trends, root cause analysis and other reports before they are provided to the client for completeness, contractual requirements, SLA impact and service impacts
Job Summary
Full Time
IT Outsourcing & Consulting
$137k-176k (estimate)
11/19/2023
07/07/2024
capgemini.com
ROSEMONT, IL
>50,000
1967
RAYMOND J SPENCER
$1B - $3B
IT Outsourcing & Consulting
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About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative worl...d of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion. Get the Future You Want | www.capgemini.com
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The following is the career advancement route for Service Delivery Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager. You can explore the career advancement for a Service Delivery Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Delivery Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Delivery Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
03/01/2022: Atlanta, GA
There are some soft skills and hard skills that service delivery managers require to perform their duties.
02/03/2022: Portland, OR
The customer service agent and service delivery manager are always at the forefront of the organization.
02/12/2022: Provo, UT
Manage To Operate Tactically And Strategically.
01/01/2022: Cincinnati, OH
Be The Key To Driving Operational Effectiveness.
02/04/2022: Appleton, WI
Step 3: View the best colleges and universities for Service Delivery Manager.
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