About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment.

To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

Get The Future You Want www.capgemini.comAbout Cloud Infrastructure Services (CIS) : CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability.

Working across sectors in 50 countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want.

Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.

Our five key service areas are : Cloud Services : Exploiting the cloud at speed and scaleEmployee Experience Services : Making the future of work work for our clientsCybersecurity Services : Securing Foundations to Create Open FuturesEnterprise Service Management : Taking charge of complexity to drive business valueInfrastructure Services : Managing and modernizing IT estatesApplicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process. That image may be used for verification, including during the hiring and onboarding.

Job Title : IT Service Reporting AnalystLocation : Austin, TX (Hybrid WFH)Travel : NAJob Description : Develop and maintain formal requirement documents for the 197 STS Service Level Agreements (SLAs)Manage SLA data collection, reporting, and SLA exceptionsPerform validation of SLA results and SLA ExceptionsManage issue escalation and resolutionConduct weekly and monthly SLA Review Meetings and publish monthly compliance reportsFacilitate Service Level Improvement Plans (SLIPs)Collaborate with MSI Finance Team to manage Service Level Credits and EarnbacksFacilitate SLA Changes, Continuous Improvement and Conduct SLA Compliance AssessmentsConduct proactive Trend Analysis to facilitate service improvementDevelop and maintain ServiceNow dashboards for SLA Validation & Trend TrackingMonitor adherence to contractual obligationsPerform testing regarding ServiceNow and ITSLM updates / upgradesValidate and maintain Service Management Manual (SMM) documentationConduct training sessions for DIR / MSI / SCP TeamsDo our jobs well, support one another, and have good work / life balance!Required skills : Above average Excel and analytical skillsAttention to detailWe offer excellent $alary and benefits!Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - What we offer : Your career matters to you and is important to us too.

Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career.

This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity.

Diversity enriches our creative solutions and adds value for our clients.Our Shared values have been at the heart of the group since our formation.

They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.*LI-CV1Job : InfrastructureOrganization : CIS US MSTitle : IT Service Reporting Analyst - Austin, TXLocation : TX-AustinRequisition ID : 074613

Last updated : 2024-02-23