**Operations Service Delivery Manager**

**FTE w/Benefits**

**West coast region - WA Preferred with PST hours**

**Key Responsibilities:**

**_Driving Successful Delivery:_**

-

Lead Sales Operations team to successful delivery outcomes and KPIs by creating

a collaborative, inclusive, and process-driven work environment.

- Oversee all

day-to-day operations across all services/programs as needed -

Provide coaching and awareness training to team management leads and staff with

daily stand-up calls across multiple geographies.

- Drive consumption of service programs through client

relationship building and proactive value awareness campaigns across client

seller teams.

- Proactively identify, design, and solicit new business growth

opportunities for service expansion and revenue attainment through upselling

and cross-selling to additional business stakeholders with service catalog and value-proposition

mindset.

- Coach and build stakeholder relationships across multiple unique

Sales Operations programs through a collaborative culture that drives desired

business outcomes.

- Lead recurring syncs with all key stakeholders (weekly/monthly)

to provide delivery status reports, mitigate delivery concerns, develop new

business programs, and solicit sponsorship/feedback on new transformation

projects.

- Responsible for project financial health and reporting,

including monthly invoicing reporting and resource/headcount tracking

processes.

- Develop and lead recurring QBR/ABR meetings for all contracts,

ensuring clients understand the value of the outcomes provided by sales

operations services provided.

- Lead contract renewals and negotiations to ensure revenue

retention and growth across multiple contracted programs, providing

stakeholders with financial models, prospective service outcomes, and growth

opportunities that help drive additional value for client.

- Ensure training and compliance requirements as set forth by client

agreements are met

and recorded for audit purposes.

**_Service Improvements and Transformation:_**

- Proactively define, guide, and orchestrate service delivery

improvements through thought leadership on digital transformation, process

optimization, and automation projects. Define scope and business requirements

of service improvements and transformation projects. Oversight of delivery

progress reporting and updates as defined and with sponsorship from key

stakeholders.

- Provide Coaching to Sales Ops teams and leadership on process

updates, upcoming changes, and awareness to ensure that delivery outcomes are

met per latest stakeholder requirements across all programs and services.

**_People Management:_**

- Guide sales operations team staff (globally) across all delivery

centers and programs. Clarifies accountabilities, performance metrics, and

prioritized delivery tasks.

- Provides mentorship, coaching, and professional development for

all staff to ensure talent retention and upskilling.

- Field staffing issues, concerns, PTO requests to mitigate

delivery risk.

Email resume to me at: Harneet.Sapra@sogeti.com

**Minimum educationqualification:** Bachelor-s

degree

**The benefits our employeesenjoy:**

- Competitive Salary

- 401(k) Savings Plan- Matched 150% up to 6%.

- Medical benefits

- $12,000 in Tuition Reimbursement

- 100% Company-paid mobile phone plan

- Personal Time Off (PTO) and paid Holidays

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.