About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Visit us at https://www.capgemini.com/us-en/. People matter, results count.

Job Title: Delivery Director - Transition Director

Location: Virtual

Travel: 50%

Job Description:
Responsibilities
The Senior Transition Manager will apply project and transition management skills and methodologies to transfer contracted responsibility and Infrastructure services from the client to Capgemini during the initial stages of the contract. This role will also be responsible for performing engagement hand-over, execution pre-planning and aggressive execution of knowledge transfer from client or incumbent service provider staff. Expectations include the development and execution of project plans and schedules for the transition within defined time frames and budgets, as well as staff the transition team and manage infrastructure setup as required.
Specific duties include:

• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.
• Ensure service transition is planned and executed to schedule, budget and scope
• Build transition plans including support models, change management, learning and communication deliverables using transition framework
• Coordinate the operational readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any activities required to integrate new processes, tools or technologies into the steady state environment
• Manage the overall knowledge transfer process
• Manage the execution of the staffing plan
• Assess, analyse, develop, document and implement changes based on requests for change
• Work with the members of the transition team to establish end-to-end project plan and approach
• Participate as member of the pursuit deal working on closing new business
• Responsible for crafting the transition solution (schedule, transition team staff, staffing ramp up for knowledge transfer, transition costs) during the pursuit phase
• Compose transition documentation on pursuits

Knowledge and Skills Requirements:

• Experience of transitioning IT projects with personal accountability for delivering to time and cost for transition budgets upwards of $5M in value and six months or longer in duration
• Ability to work with diverse teams and groups on a global basis
• Track record of customer focus, based on openness, trust, and delivering on promises
• IT background with experience across the systems development life cycle with experience in different project phases
• Excellent written and verbal communication skills in English
• Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
• Transition manager is expected to act independently to deliver to schedule, budget and scope
• Excellent analytical skills
• Proven experience in solution design and delivery
• Proven ability to develop positive working relationships in a distributed team is valued
• Ability to assess service transition risks
• Demonstrate in-depth knowledge of the process competency principles and practices
• Ability to identify and escalate project risk
• Develop relationships across the IT organization

Experience

• 10 years of experience in Infrastructure project management or management in an IT operations group
• 3 to 5 years of experience in Infrastructure transition and/or project management or related technical field (deployment/implementation and infrastructure, Azure/AWS/Google cloud)
• Work experience in a professional services industry, preferred

Skills and Certifications
Certification Requirements:

• Datacenter experience
• AWS/Azure cloud experience
• Project management certification is preferred (PMP, PRINCE2)
• Familiarity with ITIL v2 or 3

Other Skills/Abilities

• Executive presence
• Natural leader and mentor; flexible and adaptable
• Inspires confidence and motivates others; Positive attitude; mature and resilient.
• Action-oriented, yet diplomatic enough to forge strong working relationships.
• Ability to multi-task and prioritize efforts in a dynamic environment.
• Motivated, outcome and achievement oriented.

Education:

• Degree in Computer Science or a related discipline or equivalent work experience

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Job Summary