JOB DESCRIPTION:

Customer Delivery Engineering Technical Leader

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services.
• Builds customer simulations to resolve/validate complex problems and compatibility issues.
• Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Mentors and develops others.

Role Specific Responsibilities:

• Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Actively mentors and develops others.
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
• Owner and keeper of our culture.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Based on project requirements, consults, and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco?s suite of products, services to accelerate business outcomes.
• Supports presale activities and translate business requirements into solution design.

Scope:

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8 years related experience.

Project Specific

Looking for a technical leader (SME in IOS-XE and SD-WAN) role based out of Austin. Desired Education, Skills, and Certifications:

• BS in a technical field (CS/EE preferred) or equivalent plus 15 years related experience.
• CCIE in Route & Switch; Service Provider; or Data Center Technologies - Required.
• Must have solid Network design skills, with strong knowledge of networking fundamentals.
• Extertise in Cisco SD-WAN solution on Catalyst platforms
• Collaborate with clients to understand their business requirements and design robust SD-WAN solutions.
• Architect, configure, and deploy Cisco SD-WAN components, including vManage, vSmart, vBond, vEdges, and cEdges.
• Ensure seamless integration with existing network infrastructure.
• Collaborate with cross-functional teams, including network operations, security, and project management, to ensure successful SD-WAN migrations and deployments.
• Conduct, co-ordinate pre-deployment testing across an SD-WAN network with complex requirements.
• Troubleshoot complex network issues and provide timely resolutions.
• Define and enforce application-level QoS policies.
• Ensure optimal performance for critical applications across the SD-WAN.
• Extend SD-WAN connectivity to Azure and AWS using cloud SD-WAN routers (e.g., CSR routers).
• Document solution designs, configurations, and best practices.
• Familiarity with cloud platforms (AWS, Azure) and virtualization technologies.
• Hands on experience in deploying and supporting Cisco Enterprise SD-WAN Routing Platforms
• IP Routing, Inter-networking, LAN Switching, L3 VPN/VRF-Lite, BGP, ISIS, OSPF, EIGRP, inter-as routing, QoS, Ipv6, IP SLAs, RPVST , MST, PIM, DMVPN, GETVPN, NetFlow, PfR.
• Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization.
• Prior Scripting, Python, and/or Linux experience with REST API is highly desired.
• Ability to apply critical thinking to function effectively in ambiguous circumstances.
• Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally.