68 Customer Service Associate Jobs in Oakland, CA
capfed is Hiring a Customer Service Associate Near Oakland, CA
** Customer Service Associate**
**Job Category****:** Retail Operations **Requisition Number****:** CUSTO003093 Showing 1 location **Job Details**
**Description**
Capitol Federal is looking for someone that is inspired by making a difference and wants a career in banking. For over 125 years, Capitol Federal has helped shape the future of banking in the Midwest and we believe that a great company starts with great people.
As a Customer Service Associate you serve a valuable role in our branch by providing a positive first impression to customers through friendly and courteous service. This position is a great way to start a fulfilling career at Capitol Federal and can provide you with the skills you need for advancement within the bank.
This is a Part-Time position working up to 30 hours a week. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This location is open Monday through Thursday from 8:00 AM to 5:30 PM, Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to noon.
****Customer Service Associates are Responsible For:****
* Helping customers meet their financial goals by providing a positive first impression through friendly and courteous service
* Processing customer transactions
* Actively support our customers by identifying customer needs and suggest banking products and services for their solution
* Counting cash and balancing a drawer
* Maintaining bank and customer records
****Qualities We Look For:****
* Outgoing and a great attitude; able to talk with clients to build relationships
* Technologically savvy; able to use multiple computer systems
* Ability to adapt to change
****
****Ideal Candidates Should Have:****
* High School Diploma or equivalent
* At least six months of experience in customer service; cash handling is preferred
* Strong attention to detail
****
****Capitol Federal Offers You:****
* A career that provides opportunity for growth
* Personal Time Off (PTO), start earning time off from day one
* Paid Holidays
* Comprehensive benefits package including: Health, Dental, Vision, Life Insurance, and more
* Retirement contributions to a 401K and Employee Stock Ownership Program
* Volunteer opportunities
* Training to receive the tools and resources to be successful
* Employee referral bonuses
****Capitol Federals Interview Process:****
* Submit an Application
* Pre-employment Screenings
* Interview with Human Resources
* Manager Interview
****Similar Opportunities That May Be Available:****
Mail Operations Representative, Switchboard Operator, Call Center, or Records Management Specialist
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$47k-59k (estimate)
05/27/2024
06/15/2024
capfed.com
TOPEKA, KS
500 - 1,000
1893
MATT LINDSEY
$200M - $500M
Civic & Environmental Advocacy
Related Companies
About capfed
For more than 125 years, Capitol Federal has implemented our True Blue philosophy of Safety in Savings, Sound Lending Policies, Quality Customer Service and Commitment to Community. These traditions have created the values we honor today, and will help shape our tomorrow. CapFed employees are True Blue and take pride in their work. By building strong relationships with customers and relying on our core philosophies, weve developed a positive work environment that focuses on delivering opportunities for our employees to grow and work together. We believe in teamwork, doing what is right and bec...oming active in our communities. Through the Capitol Federal Foundation, the Bank is able to support community involvement and employees are encouraged to become engaged in many local organizations. Capitol Federal is a leading residential lender and boasts more than $9 billion in assets. In addition to single-family residential lending, construction loans and other consumer loans, CapFed offers a variety of retail deposit accounts, including checking, savings, money market, IRA and certificates of deposit. With nearly 60 traditional and in-store locations, the Bank has a strong branch network serving all its customers in Kansas and Missouri. CapFed was founded in 1893 and is headquartered in Topeka, Kansas. Equal Housing Lender, Member FDIC Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
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Ability to professionally attend to the needs of customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
