Overview:
We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors. This position requires knowledge of medical receptionist duties, familiarity with HIPAA regulations, and proficiency in various software systems used in healthcare settings.

Capeside Oral & Facial Surgery has 2 locations Falmouth, MA and Hyannis, MA.

Training in Falmouth as well as Hyannis... position will be in Hyannis as of August 2024.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register patients and verify their personal information
- Answer phone calls and respond to inquiries or direct them to the appropriate department. Schedule appointments and manage the appointment calendar
- Polite & Courteous phone skills
- Maintain patient records and ensure confidentiality in accordance with HIPAA regulations
- Utilize electronic medical record (EMR) systems such as WIN OMS, eClinicalWorks, or to input and retrieve patient information
- Assist with insurance claims processing
- Coordinate referrals to our office.
- Provide excellent customer service by addressing patient concerns or complaints promptly and effectively
- Keep the front desk area clean and organized

Requirements:
- Previous experience as a front desk agent or medical receptionist is preferred
- Familiarity with medical terminology is highly desirable
- Proficiency in using phone systems and handling multiple phone lines
- Strong attention to detail and ability to multitask effectively
- Excellent communication skills, both verbal and written
- Ability to maintain composure in stressful situations
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality

Job Types: Full-time, Part-time

Pay: $18.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Healthcare setting:

• Private practice

Medical specialties:

• Surgery

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Hyannis, MA 02601: Relocate before starting work (Required)

Work Location: In person