POSITION SUMMARY

A registration clerk is responsible for providing extraordinary customer service while assisting patients at all phases of the intake process, verifying medical information and collecting insurance information, answering questions and performing other administrative and clerical tasks.

POSITION RESPONSIBILITIES

Some, but not all, of the responsibilities of this position include;

• Greets patients and directs patients to appropriate areas.

• Interviews patients or family to obtain complete and accurate demographic and insurance information for distribution to appropriate hospital departments.

• Documents daily in logbook, the disposition of all patients including all admissions, discharges, and other occurrences as per policy.

• Files all charts for Health Information Management and Information Systems in alphabetical order, maintaining a neat and orderly work area.

• Processes placement of patients using bed availability, special requests and criteria for specialty areas.

• Answers phone, records message, and performs related duties as directed.

Education/Requirements:

• High School graduate or equivalent.
• Previous data entry or typing experience with knowledge of basic office equipment required. Computer experience preferred.
• Interpersonal skills must be well-developed.
• Must possess the initiative and the ability to set and achieve high standards of performance.
• Ability to make progress on multiple assignments under time constraints and handle a fast-paced environment.
• Must exhibit good telephone and clerical skills and ability to communicate clearly and effectively, both orally and in writing.
• Ability to learn specific job duties and complete detailed work assignments in a timely fashion.