The Home Care Utilization Assistant provides the initial and continuing image of the VNA’s excellent customer service and will promote the coordination of care of VNA patients. The Home Care Utilization Assistant will ensure that patients receive maximum benefit and quality of services in the most cost-efficient manner. This position is an integral part of the team and will facilitate and enhance teamwork and communication between the Clinical Team Managers, Home Care Utilization Navigator, clinicians, patient/families, and other departments which will promote the financial integrity of the agency as well as optimal outcomes for VNA patients and their families.

Description:

a. Ensure all clinicians on team consistently meet productivity expectations.

b. Visit utilization/coordination of patient-centered care.

c. Coordination/scheduling of IDTs.

2. Review initial admission information to provide required clinical documentation to

providers for authorization, utilization, and payment.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects VNA’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications:

• High school graduate or equivalent required.
• General knowledge of home care preferred.
• Some knowledge of insurance authorization/utilization process for home care preferred.
• Outstanding customer service and interpersonal skills.
• Must work well in a team setting which will promote the quality and efficiency of the team which positively impacts patient-care.
• Exceptional time management and organizational skills.
• Ability to perform detailed work independently without constant supervision in a fast paced environment.
• Must demonstrate efficient computer and technology skills.