Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC’s policies and procedures.

Description:

• Under the direct supervision of the clinician, department supervisor or designee, assists in providing clinical care to office patients
• Manages clinicians’ daily schedule and patient flow to expedite care and maximize clinical time
• Greets and escorts patients to exam rooms
• Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).
• Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
• Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit
• Prepare and maintain exam rooms for patient arrivals. Clean and/or maintain inventory of supplies (medical included) and equipment throughout the practice. Notifies supervisor to order clinical supplies, clinical equipment and pharmaceuticals as appropriate
• Under the supervision of a physician, administers routine injections when delegated, and documents in real time and with accuracy
• Ensures telephone calls are answered timely and clinicians receive necessary information
• Coordinates care when clinicians are not immediately available, ensuring that telephone calls are triaged appropriately per established protocols
• Assists in resolving patient concerns by acting as an advocate, as appropriate
• Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
• Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
• Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
• Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)
• Ability to float to other MACC practices when required
• Performs other work-related duties and activities as assigned or requested
• Assists with the assessment of patient needs and coordinates care under the direction of the clinician
• Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.)
• Provides effective and evidence-based patient and family teaching, using health promotion and health teaching methods in collaboration with the patient’s values, beliefs, health practices, developmental level, learning needs, readiness and ability to learn, language preference, spirituality, culture and socioeconomic status
• Triages walk-in patients per established protocols

Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery

Qualifications:

Sign-On Bonus Eligible!

• Ability to read, write and communicate in English
• Graduate of an accredited school of nursing
• Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
• Basic Life Support Certification for Health Care Providers
• Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
• Minimum of two years’ experience in a clinical setting preferred