Purpose of Position

Under the direction of the supervising provider to provide the highest standards of support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team.

Demonstrates a high level of competence with support in accordance with MACC’s policies and procedures.

Description

• Assists in providing clinical care to office patients as delegated by supervising provider
• Manages provider’s daily schedule and patient flow to expedite care and maximize clinical time
• Greets and escorts patients to exam rooms, and checks two-patient identifiers
• Communicates status of delegated task completion to supervising provider
• Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation)
• Inputs pertinent clinical information into the electronic health record timely and with accuracy and collects home medication lists
• Assists clinicians with clinical procedures and / or additional tests specific to the department. Keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit
• Prepare and maintain exam rooms for patient arrivals.Clean and / or maintain inventory of supplies (medical included) and equipment throughout the practice.

Notifies supervisor to order clinical supplies, clinical equipment and pharmaceuticals as appropriate

• Under the supervision of a provider, administers routine injections when delegated, and documents in real time and with accuracy
• Participates in practice and department meetings, trainings, etc. to promote continuous improvement of quality patient care
• Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system
• Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
• Provides clerical / office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)
• Ability to float to other MACC practices when required

Performs other work-related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• Completion of a post-secondary medical assisting program required for PCP Office (Preferred for Specialty Office)
• Basic Life Support Certification for Health Care Providers
• Strong interpersonal, customer service, time management skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical / Health Records, MS Office, etc.)
• Minimum of two years’ experience in a clinical setting preferred

Last updated : 2024-05-04