Please submit a cover letter with your resume.

Reporting to the Visitor Services Manager, Visitor Services Representatives are the first contact with Museum visitors and play a vital role in providing a quality visitor experience. Successful candidates must be comfortable working in a fast-paced environment, as they perform a variety of duties including selling general admission, event, and programming tickets as well as Museum memberships and sales in the Museum Store while providing exceptional customer services in person and over the phone.

Key Responsibilities

• Provide a warm and engaging customer service experience to all visitors and maintain a well-informed, working knowledge of Museum exhibitions, partnerships, and public programs at both of CAM’s locations.
• Assist with daily operations including admissions sales, event and programming tickets, membership processing, and data collection.
• Facilitate visitor support and wayfinding, manage entrance lobby to ensure timely and courteous processing of both individual and group visitors.
• Process Museum store sales, assist with entering and restocking store inventory and fulfillment of online orders.
• Respond to general telephone and email inquiries.
• Maintain cleanliness and organization of entrance lobby and front desk, re-stock museum maps, membership brochures and program guides as needed.
• Support the general operations and activities of the Museum in other duties as assigned by the Visitor Services Manager.
• Assist docents in preparation of guided tours.
• Role is a fluid position requiring flexibility taking on different assigned tasks.

Qualifications

• Excellent customer service and communication skills.
• At least 6 months of related experience including cash handling experience preferred.
• Poise, maturity, flexibility and aptitude to work as a collaborative team player in multi-tasking environment with demonstrated flexibility to meet shifting demands and priorities.
• Knowledge of ticketing and point of sales system as well as strong computer skills including MS Word and Excel.
• Appreciation of the Museum’s mission preferred.
• Ability to work some nights, early mornings and weekends as events and meetings require.
• Capability to lift up to 20Ibs and capacity to stand for extended periods.

Hours: – Wed-Sunday. Approximately 30 hours/per week. Sunday hours are typically 1-4. The museum is closed to the public on Mondays. Some flexibility may be required.

The Cape Ann Museum is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply. For consideration, please submit your cover letter and résumé.

Communication method(s) used:

• Email
• In person

Typical end time:

• 5PM

Typical start time:

• 10AM

Work Remotely

• No

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Every weekend

Education:

• High school or equivalent (Preferred)

Work Location: In person