Description

Cape Ann’s Marina Resort is seeking an experienced Retail Store and Parts Manager at Cape Ann Marine Sales & Service. Located within the resort, in the heart of Gloucester on the Annisquam River, with 260 boat slips, sales and services for all boating needs.

Join our team of professionals dedicated to high customer satisfaction across the Resort and to making boating fun and easy. We are seeking a leader to make our boaters and customers feel welcome and confident in the services and products we provide. There is opportunity to grow in this position and we are looking to invest in our next dedicated candidate to join our team.

As a family owned and operated business, we rely on a strong team that works well together and has fun doing it. Staff here are considered family, and we take pride in the products and services we provide to many repeat and new customers. If you really like boating and like the idea of a salt water lifestyle, you will fit right in. We cater to all customer levels and jump on new opportunities. As a small business we rely on other team members and often wear a few hats. We encourage you to apply if this sounds like this environment could work for you, if you are willing to learn and broaden your knowledge you will thrive here.

OVERVIEW: The Retail and Parts Manager must exude friendliness with customer skills, and lead by example. They must be organized and poised for creating a retail experience from A-Z, from the front line customers to the behind the scenes of cash management as it relates to AR, Invoicing and AP. It is vital this person have a team focused management style, with the ability to work closely and communicate effectively between technicians and other departments

POSITION RELATIONSHIPS: Service Manager, Sales Personnel, Technicians, Retail Clerks, Accounting, Storage and Yard Managers

Direct Report: Head of Service

Qualifications

REQUIREMENTS AND EXPECTATIONS:

· Great friendly attitude and demeanor with customers and co-workers

· A team leader as well as a team player and supporter across personal and management

· Strong attention to detail

· Confident in skill set of inventory management and willingness to train others

· Strong analytical skills while multi-tasking with others

· Communicates effectively

· Ability to adapt to change

· Establish consistent procedures to implement to staff

· Accurate file keeping to support vendor relationships; including ordering,returns and warranty items

· Inventory control and management for every season, including cycle counts and working with technicians on parts accounting

· Manage all cash, deposits, AP, AR

· Create and maintain attractive retail areas, organized, clean and tidy

· Establish, coordinate and execute monthly status reporting, checks and balances for the retail department as well as for Service, Service management and Finance Manager

· Manage and seek out suppliers and build relationships

· Assist with projects as needed

PLUS:

- Must like boats

- Strong computer knowledge of parts, inventory, POS based program. “Dockmaster” Software preferred.

- Ability to manage 1-2 clerks and previous management experience

- Solid foundation using Outlook, Word and Excel

- Must have a firm grasp of office equipment, scanning, emailing, POS and cash register operation

- 3 years of experience in inventory or parts management in a retail/customer service environment

- Strong accounting, QuickBooks or other related software, skills or education

- Social media and marketing knowledge a plus

BENEFITS:
Year round position for qualified applicants, Medical, Dental, paid time off and vacation, and company matching plans.

Salary based on experience

A MUST: Please submit your resume and cover letter by email or in person.
In your cover letter please tell us why you think you should be considered for this position; we want to know about you and why you think you could fit in to our business as well.

Job Type: Full-time

Experience:

• relevant: 3 years (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Dependable -- more reliable than spontaneous