We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

What you'll do

The IT Technician is responsible for providing high quality service, support and training to Credit Union staff in the use of office automation products, personal computers, on-line applications, user-based peripherals, etc.

Essential Duties/Responsibilities

• Provide Canvas staff with on-going support in the use of end-user hardware and software products. Troubleshoot and resolve inquiries in a timely and accurate manner.
• Assist in maintenance, and repair of PCs, printers, terminals, etc., coordinate with technical support and vendors as necessary; coordinate with other IS staff to resolve hardware, software, and network problems.
• Install end-user hardware and PC software; ensure that PSCU staff know how to care for and maintain their terminals, printers and PCs and understand procedures for data backup, network access, etc.
• Train Credit Union staff to use standard PC-based office automation software tools by providing formal training and coordinating third-party training providers. Notify users of new useful features available through product updates.
• Maintain and update inventory of hardware, software, related supplies and accessories, as approved in the department budget.
• Keep leadership informed regarding key operating issues affecting the department.
• Exhibit support for the organization’s goals, values, initiatives and cost control.
• Comply with the Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Recommend and help develop and implement new policies and procedures.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job.
• Perform other job duties as assigned.

Job Qualifications

Knowledge, Skill and Ability:

• Strong verbal, written and interpersonal communication skills with the ability to interact with technical staff and other senior leadership/credit union staff as appropriate.
• Strong attention to detail and organizational skills; ability to manage multiple priorities with tight deadlines.
• Strong analytical and problem-solving skills.
• Ability to use basic manual tools for servicing personal computer equipment.
• Working knowledge of Windows operating systems, Workstations, Microsoft Office, and other software packages to diagnose equipment, software or operational problems.
• Working knowledge of using, troubleshooting, and maintaining computer and networking equipment.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidences.

Education or Formal Training: Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent work experience.

Experience: One to three years of IT technician experience

This position has a starting pay range of $21.50-$24.00/hour, and final pay rate will be determined based on experience and internal equity factors.

Canvas benefits

Medical/Dental/Vision Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Wellness Day

Paid Volunteer Time

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Rate Discounts on Qualifying Loans

May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment. Must be able to work a flexible schedule including evenings and weekends. The job routinely uses standard office equipment such as computers, phones, printers, and copiers. The position requires manual dexterity. The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

Position will be open until filled, or if unable to fill until posting is canceled.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)