Join Our Team Today!

Canopy by Hilton, a beautiful boutique hotel situated in downtown Grand Rapids, is seeking an experienced server to assist with hotel breakfast operations at Portico - the hotel's full-service restaurant & cafe. If you are enthusiastic about food & beverage and committed to delivering excellent service and hospitality to our guests, we are excited to receive your application!

JOB SUMMARY:

The AM Breakfast Server is responsible for greeting and serving guests to ensure efficient and exceptional customer service.

ESSENTIAL JOB FUNCTIONS:

• Greets and seats guests as quickly as possible, presents them with menus and answers questions regarding meal preparation as the expert representative for the restaurant.

• Makes meal and drink suggestions as needed uses suggestive selling techniques.

• Takes order, presents check to the cook and bartender.

• Records all sales using appropriate cash register and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift.

• Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment.

• Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to resolve.

• Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by supervisor. Practices “clean as you go” method, and sanitation standards.

• Reports all tips received on a daily basis and records them on a tip declaration sheet.

• Assists with room service duties as necessary

• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

• Ensure knowledge of menu and all food products and daily specials

• Uses guest’s names whenever possible and learns guest preferences.

• Attend meetings/training as required by management.

• Performs any other duties as requested by supervisor.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES:

• Ability to attend to guests, associates and management in an attentive, friendly, courteous, and service oriented manner which requires strong customer service as well as written and oral communication skills.

• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.

• Extensive knowledge of Food and Beverage etiquette service standards.

• Outstanding organizational and time management skills.

• Must be detail-oriented in reviewing final drink and food products.

• Ability to multitask, prioritize and work with a team.

• Must be energetic and able to work in a fast-paced environment.

• Must be able to show initiative, including anticipating guest or operational needs.

• Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

• Able to wear proper uniform in accordance with Lodgco Hospitality policies and procedures.

• Perform other duties as requested by management.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent experience required.

• 6 months of experience working in a server role.

• Applicable state certifications as required.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Serving Experience: 1 year (Preferred)
• Restaurant: 1 year (Preferred)

Ability to Commute:

• Grand Rapids, MI 49503 (Required)

Work Location: In person