SUMMARY

This position is responsible for ensuring that our medical marijuana dispensary patients receive outstanding individualized and patient-centered service in all their interactions with our dispensaries, which are licensed under the Delaware Medical Marijuana Program (MMP).

ESSENTIAL FUNCTIONS

● Ensuring that each patient enjoys an outstanding patient-centered experience;

● Engender a low-pressure, approachable environment for all patients visiting the dispensary.

● Maintain up-to-date and facile grasp on all product offerings and apply knowledge to match products with the needs and preferences of each patient.

● Schedule patient appointments and maintain the dispensary appointment calendar;

● Overseeing and performing patient intake process, including ensuring that all customers are registered MMP prior to entry or scheduling, and documenting patient visits and transactions consistent with company policies;

● Greeting and engaging patient clients upon entry of service floor with sensitivity to meet each patient’s level of comfort, knowledge and need for service;

● Arranging for and following up after patient consultations with dispensary health care professionals as appropriate;

● Ensuring that each patient encounter begins with the patient’s particular circumstances, needs and preferences;

● Consulting with and deferring to health care professionals for medical advice and decision-making;

● Providing patients with guidance cannabis strains, prices, and the use of related accessories, with consultation of company medical professionals as necessary;

● Explaining product label information to patients;

● Confirming patient purchase amount before dispensing medicine;

● Dispense medicine per recommendation of counselor and patient request;

● Assisting patients with and processing all transactions for sale of products via cash, credit card and any other form of payment accepted by the company;

● Assisting with fulfillment of online pre-orders and orders for curbside and home delivery as directed;

● Accurately and efficiently receiving, processing, and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with local and state policies.

● Communicating with non-patients, e.g., sales representatives, vendors, etc. to ensure effective dispensary operations;

● Maintaining knowledge of and compliance with company policies and procedures and state dispensary regulations;

● Routinely inspecting products for quality and compliance (including the maintenance of proper packaging and labeling)

● Preventing, detecting and reporting diversion of marijuana products and other company property;

● Communicating relevant information or messages to management;

● Maintaining consistent standards of excellence;

● Maintaining clean and orderly workstations and display cases;

● Labeling all medicine containers with test results consistent with company policies and procedures

● Reconciling register drawer cash and debit receipts at the opening and closing of each business day;

● Emailing patient purchase receipts upon request;

● Respect and protect patient confidentiality and related rights through compliance with company privacy and data security policies and procedures;

● Communicating patient concerns to Dispensary Manager;

● Perform other duties as assigned by management and otherwise comply with company policies and procedures and MMP regulations; and

● Contributing to a safe, respectful, tolerant, and supportive environment for co-workers and patients, free of discrimination, hostility, and abuse.

PREFERRED QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Prior experience in Cashier, Customer Service, and/or Sales environments.
• Ability to process orders through computer systems and point-of-sale systems.
• High School diploma
• Delaware residency
• State and company background clearances

CANNTECH RESEARCH, INC., is committed to equal employment opportunities regardless of ethnicity, race, color, national origin, religion, gender identity or expression, sexual orientation, age, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. This position includes.

This position is covered by a collective bargaining agreement between the employer and the UFCW labor union and includes access to medical, dental, and prescription benefits coverage and other benefits.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 45 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekends as needed

Experience:

• Retail Associates & Cashiers: 2 years (Preferred)

Work Location: In person