Sales Floor Staff member is defined as;

Budtender / Sales associate / Receptionist.

Job Duties

• Make Cannabis transactions while following strict State guidelines to remain in compliance with Cannabis Control Commission regulations at all times. Please note, Cannabis is still Federally illegal. Dispensing cannabis is a crime on a federal level.
• Becoming well-versed in Metrc and in using a point-of-sale Leaf logix (POS) to complete transactions
• Everyday working on advancing expressive knowledge of cannabis and cannabis products and all the different consumption methods and storage requirements of all products on the menu
• Accurately making change for guests and following money handling protocols to manage a cash till and POS station
• Providing upbeat, engaging and efficient assistance to guests on the sales floor to maintain the flow of guests while providing optimal guest service
• Keeping the sales floor clean and organized. Nightly duties are assigned be registers
• Assisting with the opening and closing procedures
• Awareness of and communication about inventory levels and ensuring consistent availability to guests
• Understanding signs of fake IDs
• Performing additional tasks as directed by the Retail Management team
• Ongoing availability to work a flexible schedule based on the needs of the business including morning, midday and evening shifts as well as weekends and holidays
• Ability to stand for long hours, up to a 12-hour shift if sales associate prefers 12 hour shifts
• Effectively work in a retail or hospitality setting by having at least 2 years of experience
• Work successfully and efficiently in a fast-paced environment.
• Mindful of guest flow and communicate any issues to Retail Management (pushing the line)
• Safety awareness at all times
• Read and sign all company policies, handbook, and will cooperate with signing of new documents as needed throughout employment
• Employees are, employees at will.
• Ability to work outside in various weather conditions as needed
• All employees must be at least 21 years of age and pass a comprehensive background check
• All employees of CannaVana are required to take 8 hours of the State mandated Responsible Vendor Training or (RVT
• Must follow CannaVana SOPs strictly
• Ability to effectively communicate with other team members and management
• All employees will be considered a “FLEX” and to be asked to fulfill reception duties.
• All employees, will understand the curbside could be reinstated at any time and will have to do transactions outside on designated areas.
• A budtender is required to take customers and complete transactions. A budtender will see between 100 to 450 customers daily. Equates to roughly 38 customers an hour.
• I will push reds when needed (pushing online orders for customer to receive text notification)
• Proficient understanding of Alpine IQ, Loyalty program, products metrc, POS and any sytem that cannavana use.
• Complete, Nightly duties associated with register.
• It is on the budtender to learn the new products
• NEVER to prescribe or say this product works for a specific ailment. Cannabis is not FDA approved
• I will be reviewed on customer satisfaction, through customers review on Alpine IQ.
• I will ask for change before my change is less than 15%
• When in Reception you will be required to correctly identify any person 21 or older, Budtenders are required to ask for ID at POS for redundancy.
• Reception are required to ask for a second form of ID if they feel the customer has a fake ID or looks under 21.
• Receptionist and budtenders can be held liable for letting a person under 21 on the sales floor.
• Receptionist are required to correctly identify 21 or older and up to 2000 customers daily.
• Receptionists are required to ask for help when line exceeds 5 customers
• Receptionist and budtender will get a Manager if there is doubt about ones age or ID.

In-Depth

The receptionist will check in the customers by validating each person is 21 or older. You will be taught on how to spot MA fake IDs by touch, scanning in our token works scanner, and scanning in through our Point of Sale system. A receptionist can see up to two thousand customers daily.

The Sales Associate guides the guest through their retail experience and the actual sale of Cannabis. This position is responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience. The Sales Associate is confidently able to answer guest questions about Cannabis use and administration and ensures an overall outstanding guest experience. If you are not sure you are required to ask a staff member who understands the questions. Sales associates are NOT allowed to prescribe cannabis for customer/ patients ailment’s, The Sales Associate is supported by the other Sales Associates and is supervised by Assistant Retail Managers and the Retail Manager. The Sales Associate is our last line of defense in preventing sales to minors and theft. They remain diligent at their posts and aware of the products they are responsible for at all times.

The Sales Associate is a friendly and professional presence. They use terms for cannabis and cannabis products that represent the brand they are selling along with the strain and THC content. The Sales Associate knows the menu and has passionate cannabis-specific knowledge allowing them to confidently answer questions from our guests about such topics as strain lineage, instructions for use across all consumption methods, commonly known effects of each product, and where the product was sourced. The Sales Associate represents the values of our brand and is considered an ambassador of our brand both on and off the clock. The Sales Associate meets our guests well more than halfway and ensures an easy, informative sales experience. The Sales Associate will at times be assigned to the front desk or parking lot detail. . They maintain a welcoming, high energy demeanor throughout all interactions with guests, always focused on providing lasting positive feelings associated with their visit. They assist in controlling the pace and flow of the guests into the retail, following standard procedures as outlined in the procedural manual. The Sales Associate is able to communicate with a diverse guest population and must be able to engage in one-sided relationships where the guests feel as though the relationship, in addition to the products, is worth returning for. The Sales Associate remembers the names of regular customers and their preferences-creating trust and loyalty to the brand. They remain calm, kind and effective under pressure. They make visiting the store the best part of the guests' day. A budtender can see up to four hundred customers daily.

The Sales Associate follows all directions and training provided by the Managers. They must be able to adapt immediately to procedural changes and integrate the changes into their duties without resistance. The Sales Associate is well versed in our point of sale system and can troubleshoot minor problems. This person is responsible for maintaining complete accuracy in the management of their assigned inventory carts on each shift. They will ensure adequate inventory levels are available to guests by communicating their needs clearly and early to the Inventory Team. The Sales Associate is responsible for an assigned cash till during the shift and verifies cash amounts are consistent with sales reports at the end of the shift. The Sales Associate is focused and does not make routine mistakes. They hold themselves accountable when they do make mistakes and seek to remedy them collaboratively rather than assigning blame. They are most comfortable working on their feet and remain alert and engaged during times of low activity. This person is empathetic to all other retail employees and the challenges of every shift. They are responsible for supporting the next shift and keeping the store prepared for success. This Sales Associate performs side-work as assigned by management and assists with opening and closing procedures.

Starting wage is commensurate with experience.

A Day in the Life of a Sales Associate/ Receptionist

You start your day by placing your personal belongings in a locker, putting on on your ID badge. You ready yourself to go on stage. You punch your timecard and report to the Manager on duty to receive your assignment for the day. If you are on an opening shift, you will check out your cash till from the Retail Manager and confirm your inventory with the Inventory team. You ensure your station is tidy and ready to serve guests. You will then participate in a brief morning meeting to learn about the day's special considerations.

Once the store opens, you will provide seamlessly welcoming and helpful service to every guest who enters the store. You will ask for the id once more to bring up their profile in Leaf logix (POS) and re validate the the guest is 21 or older and they are the face one the identification. (Covid and masks are a trying time).You will balance customer service with efficiency and lead the interaction to ensure the consistent flow of guests through the retail. At times you may be on the retail floor itself interacting with guests and performing as a floating Sales Associate. Other times you may be at the front desk or outside checking ID's and greeting guests, or in the office taking phone orders.

At the end of your scheduled shift, you will print your sales report for the day. You will wait until the manger or team lead removes your cash draw where they will take it to the cash counting area and ensure the balance is accurate with the sales report. You will present it to the Manager on duty and once they have approved it, you may clock out, take off your ID badge, gather your personal belongings and leave for the day, feeling good about how many people you made smile that day.

Schedule

• Full Time 12 hour, and Part Time shifts available
• Must have ability to work nights, weekends, and holidays

Requirements:

All candidates MUST be age 21 or over and successfully complete a background check.

How you will make an impact:

• Ensure each guest feels comfortable by greeting and checking them in a timely manner and accurately performing transactions through the POS system
• Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest
• Take time to educate guests on the varieties of cannabis and cannabis-infused products
• Actively listen to each guest to provide the highest possible level of service
• A passion for, and deep understanding of, cannabis and being a part of a bigger picture to help and care for people
• Maintain a clean, safe, and well merchandised store environment
• Assist as needed in inventory receiving, management, labeling, packaging, and re-stocking

Core Competencies

• Effective in delivering a truly distinctive and hospitable guest experience
• A profound understanding of the required procedures to ensure that Bud's Goods & Provisions remains in compliance with all local, Department of Health and Cannabis Control Commission regulations
• An enthusiastic self-starter who can prioritize tasks, assist others and achieve maximum efficiency
• Skilled in Microsoft Office applications and moderately tech-savvy-to troubleshoot minor issues
• Proficient cash handling, math skills and attention to detail
• Customer-oriented with outstanding interpersonal and communication skills
• Strong community awareness with the ability to connect with a diverse population
• Behavior management skills including the ability to remain effective and levelheaded under pressure
• Bilingual is a Plus