Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity for individuals with a passion for hospitality and guest relations.

Duties:
- Greet guests upon arrival and provide them with information about the hotel and its amenities
- Check guests in and out of the hotel, ensuring accuracy in reservations and payment details
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain a clean and organized front desk area
- Assist with reservations, room assignments, and cancellations
- Answer phone calls and direct them to the appropriate department or staff member
- Provide recommendations for local attractions, restaurants, and activities
- Process payments and maintain accurate records of transactions
- Collaborate with other hotel staff to ensure guest satisfaction

Experience:
- Previous experience in a resort or hotel setting is preferred
- Bilingual skills (English/Spanish) are a plus
- Strong customer service skills with the ability to handle difficult situations professionally
- Knowledge of front desk operations and hotel management software
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with phone etiquette and handling guest inquiries over the phone

At our hotel, we value our employees' contributions and offer a supportive work environment. As a Front Desk Agent, you will have opportunities for career growth within the hospitality industry. We also provide competitive compensation and benefits packages.

If you are passionate about providing exceptional service to guests and thrive in a dynamic hospitality setting, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Flowood, MS 39232 (Required)

Ability to Relocate:

• Flowood, MS 39232: Relocate before starting work (Required)

Work Location: In person