Description

The Bellman/Driver is responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bellman/Driver is also expected to support with front desk operations. Bellman/Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive courteous and efficient manner.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests’ in a pleasant manner.
• Load and unload luggage carts.
• Load and unload van with luggage.
• Escort guests to rooms upon request.
• Check/store luggage for arrivals and departures using luggage tags.
• Open and close cab doors for arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as required.
• Ensure lobby reader board is correct.
• Maintain cleanliness of motor entrance, front door and lobby area.
• Deliver flowers, packages and messages to guest rooms.
• Complete room changes.
• Maintain cleanliness of van interior and exterior.
• Drive van as per scheduled runs.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.
• Check guests in and out of the hotel.
• Guest requests-respond to guests requests for towels, pick up trash, etc.
• Wash/Dry laundry between guest shuttle needs.

Requirements

Activities:

• High School diploma or equivalent required and/or experience in a hotel or a related field.
• Must have a valid driver’s license for the applicable state.
• Minimum of one year driving experience.
• Must have an acceptable MVR (Motor Vehicle Driving Record).

Skills Needed:

• Heavy work – exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of forces constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.