8 Front Desk Supervisor Jobs in Bensalem, PA
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Candlewood Suites Bensalem-Philadelphia Area is Hiring a Front Desk Supervisor Near Bensalem, PA
REPORTS TO: General Manager
- Deliver on the promise of IHG in all interactions with guests and clients. Manage according to the IHG standards and instill a passion for customer service in all associates of the hotel.
- Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
- Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
- Responsible for the supervision of the security of cash, credit card transactions, and guest information.
- Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and Concerto to maximize revenue through occupancy and rate adjustments based on market conditions.
- Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Supervise the daily execution of the Cupboard and the Lending Locker ensuring each is stocked and maintained in an orderly and appealing manner.
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Regularly sell hotel rooms through direct client contact.
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- Two years of previous Extend Stay hotel experience required.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Problem-solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems required.
- Valid driver’s license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Will be required to work mornings, evening, weekends, and holidays.
Job Summary
Full Time
$40k-56k (estimate)
04/21/2023
05/09/2024
The job skills required for Front Desk Supervisor include Guest Service, Customer Service, Scheduling, Problem Solving, Teamwork, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
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