Position Summary: The LMS Administrator will work under the guidance of the VP of HR and Director of Safety and will lead the administration of Pike’s LMS solution with industry best practices to effectively implement the training programs Pike will provide to its employees. The position will be required to understand the details of the Pike organization, each organization’s training and reporting needs, and configure the LMS solution to best organize and deliver on those requirements. The LMS Administrator will develop the standards and best practices applicable for Pike. The LMS Administrator will interact with each internal department, consult on their training needs, guide them through the process, and work with content creators (external and internal) to develop content that works with our LMS platform and reporting. The LMS Administrator will also have people supervision responsibilities as the training organization expands within Pike.

Essential Functions:

• Manage and maintain the learning management system (LMS), including configuration, creating user groups, defining course structure, deploying enrollments, defining user permissions, creating course catalogs, and sunsetting and archiving out dated content.
• Create and establish Pike’s training standards and processes.
• Testing and deploying new and updated SCORM eLearning content. 
• Coordinate cross functionally to continuously improve the learning experience for learners by providing guidance and solutions.
• Consult with subject matter experts and content creators to manage and direct the development of new training materials and curriculum to meet training and reporting requirements.
• Supports the Human Resources, IT, and Operations Functions for reporting, integrations, change management, and user management processes.
• Develop roll out plans and promotions for new content.
• Help train managers and content creators regarding the use of the system.
• Identify and resolve issues that may arise in course structure.
• Help learners with any issues.
• Support the development and delivery of key training metrics such as
  • client engagement and satisfaction.
  • safety.
  • Performance improvement.
• Manage a team of internal and external resources to support training across all of Pike’s organizations.

Minimum Requirements:

• 2 years of experience administering a LMS system or platform with a strong track record in troubleshooting and system configuration.
• 2 years of experience in employee, vendor, partner training.
• 2 years of experience with direct people supervision.
• Adept at facilitating learning related to the use of learning technology.
• Experience in the review, testing, and implementation of LMS updates and enhancements.
• Proficient in the use of common content creation tools, including Articulate, PowerPoint, and Microsoft Office, among others.
• Proficiency in data analysis, with a high level of comfort working with Excel and spreadsheets.
• Demonstrated excellence in customer service, and/or technical support.
• Must be willing to work full time in a Pike Office.
• Must be willing to travel 10% of the time to other regional offices.
• Bachelor’s degree.
• Effective communication.
• Project management skills.

Preferred Qualifications:

• Construction industry experience.
• Safety working and safe driving training and reporting experience.
• Technical skill training and certification or licensing.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to fingers, handle to feel; and reach with hands and arms.

Work Environment: While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). The employee may be subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. 

Competencies:

• Business Relationship Management.
• Analytical Skills.
• Client Focus.
• Expressing Technical Concepts to Non-technical Audience.
• Matrixed Work Structure.
• Strategic Thinking.
• External Resource Management.
• Self-Motivated.
• Self-Starter.
• Able to perform with minimal day to day supervision.
• Team-Oriented.
• Customer Oriented.
• Must be able to follow Company safety rules and all other Company policies.

Pike Enterprises, LLC is an Equal Opportunity Employer

EOE/Minorities/Females/Vet/Disabled