Community Name and Location: The Pointe at JSU in Jacksonville, AL
Position Type: Full-time / Salaried / Exempt

SUMMARY: The Assistant Property Manager works collaboratively with the Property Manager to successfully oversee day-to-day property management operations for its student housing apartment community. They will be responsible for delivering a positive living and learning experience for residents living in the community.

DUTIES AND RESPONSIBILITIES:

• Manage delinquent accounts and review, code, and record invoicing and payments.
• Respond to resident inquiries and complaints courteously and professionally.
• Assist with developing the annual property budget.
• Participate in recruitment, training, and coaching initiatives.
• Guide property tours and participate in leasing and marketing activities.
• Ensure the property meets budgetary requirements and expense targets.
• Assist with the monthly close process and end-of-month financial reporting.
• Provide support with rent collection and reporting initiatives for A/R activities.
• Promptly respond to inbound leasing calls and processing leases.
• Participate in oversight of the maintenance team, ensure good curb appeal, and participate in quarterly inspections.
• Promptly and accurately apply fees to ledgers, assess fines for lease violations, and process evictions as needed.
• Performs other related duties as assigned by management.

ESSENTIAL SKILLS:

• Uphold the mission and values of the company to the highest level.
• Prioritize and delegate tasks using effective time management skills.
• Enjoy working collaboratively within a team environment.
• Possess effective time management and problem-solving skills.
• Ability to meet and uphold strong deadlines is a must in this role.
• Demonstrate above-average verbal and written communication skills.
• Be an effective leader who directs, supports, and encourages team members.
• Can effectively assess problems and implement innovative solutions.
• Strive to always deliver the highest standards of customer service and satisfaction.
• Possess exceptional conflict-resolution skills with the ability to remain calm under pressure.
• Possess a high level of organizational skills to ensure all aspects of the role are met.

QUALIFICATIONS:

• Bachelor’s Degree in a related field is highly preferred.
• Minimum of 4 years of previous residential rental community experience.
• Strong computer literacy and advanced proficiency using MS Office software.
• Previous experience utilizing property management software is preferred.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Compensation and Benefits: This position offers a competitive salary, bonus eligibility, and opportunities for advancement and growth.

This position is eligible to participate in Campus Advantage’s benefits plan. This includes:

• Competitive and flexible medical, dental, and vision plans
• Competitive 401K match
• Health Savings Accounts (HSA) with generous company contribution
• Flexible Spending Accounts (FSA)
• Paid vacation time and holidays
• Paid parental leave
• Paid sick leave for all employees
• Summer Friday program for corporate positions
• MOJO monthly team events
• EAP and LifeCare program for employees and family members Paid volunteer time
• Voting leave
• Foundations peer cohort onboarding and mentoring program
• Leadership conferences and workshops
• And more!

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to _25_ pounds

About Campus Advantage

Campus Advantage is a real estate investment management firm fostering financially equitable properties across Austin. Since 2003, Campus Advantage has strived to deliver a superior living experience by creating successful communities that provide a rewarding living, learning, and career experience to residents. Together with the support of our talented team of property professionals, Campus Advantage has become one of the leading student housing owners and managers in the country.

Campus Advantage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.