Start Date: Monday, May 20, 2024 

End Date: Either July 27th or August 3rd depending on your preference, availability, and staffing needs. See more schedule details below. 

Role Status: Temporary, Paid Hourly (40 hours/week), Non-exempt (eligible for overtime pay) 

Compensation: $20.00 / hour

Location: We are open to hiring fully-remote individuals living within the United States and would be excited to hire individuals living within driving distance of our Boulder, CO office. We require anybody working remotely to have a very reliable, high-speed internet connection. Campminder provides a laptop, headset, monitor, keyboard, and mouse for the duration of your employment. 

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Why you should join our Client Support team for the summer! 

• We provide awesome software support for summer camp staff and parents.
• It’s rewarding to know we are enabling meaningful outdoor experiences for thousands of campers.
• Our work is fast paced and you are always learning something new. 
• With an incredibly supportive team, you’ll know who to ask or where to look when you come across something new.
• Your colleagues are smart, collaborative, caring, and fun.
• We’ve been nationally recognized for our values-led culture and employee experience.

About The Role: 

As a Seasonal Support Representative, you will help ensure our summer camp clients and families thrive! You will play a critical role throughout the summer months by reinforcing our Client Support team by fielding the increased volume of calls and help tickets from our camps and families. In this role, you will uphold our support philosophy, which centers around empathy, humility, and heart. This comes naturally to you, as you love empowering clients with conscientious, comprehensive, knowledgeable support. You are passionate about the community we serve, technology, and helping others via your world-class client support.

What You’ll Bring:

• An innate desire to be of service to others
• Excellent written and verbal communication skills
• Strong critical thinking and multitasking skills
• An eagerness to quickly learn and engage with our robust software
• Excitement to successfully collaborate with a team and also problem-solve independently
• Attention to detail and accuracy 
• Some prior experience in a fast-paced and high-volume customer support role 
• Empathy and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
• Willing to work a consistent 40 hours per week for the duration of the summer, including some rotating weekend shifts

Primary Responsibilities:

• Corresponding with camp staff and parents via email and phone
• Triaging calls and tickets
• Escalating cases or system errors through appropriate channels 
• Troubleshooting within the Campminder system database and the Campanion mobile application 
• Processing payments and refunds through the Campminder system
• Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the Campminder platforms

Perks of the Role:

• Excellent opportunity to work at an established tech company
• Exposure to aspects of a tech company including client relations, product/engineering, communications, and business development
• Opportunity to showcase your skills firsthand for potential future openings with Campminder
• Join a joyful, team-oriented environment

Schedule & Hours: 

• We are hiring several Seasonal Support positions that will start Monday, May 20th. 
• Two positions will wrap up at the end of July 
• Two positions will end in early August 
• Seasonal Support Staff are expected to work 40 hours per week, 8-hour shifts
• Weekday shift schedules are staggered to cover 7 am - 6 pm MST 
• Some weeks you will start on the early shift, some weeks starting later. Your preferences will be taken into consideration and you’re able to swap with others as needed. 
• Weekend shifts are Saturday and Sunday from 8:00 am - 4:30 pm MST working alongside several other non-seasonal Client Support Representatives 
• You would work 4-5 weekend day shifts over the summer. Shifts can typically be swapped between the seasonal team to accommodate prior commitments. When you’re scheduled to work a day on the weekend, you will have a day off during the following week.
• In your application, please share any prior commitments you may have during these months.
• Our highest volume weeks are June 15 - July 7 -- all hands on deck!

Interview Process:

• Async interview via SparkHire
• Interview with Support leadership async assessment - 60 minutes
• Interview with Support peers - 30 minutes

We encourage individuals of all backgrounds to apply:

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you!