Camp Bow Wow® Clarkston is an independently owned and operated Camp Bow Wow® franchise. If you receive an offer for this position, you will be an employee of Canine Keepers LLC, and not Camp Bow Wow Franchising, Inc.
This position is for an existing camp established in 2007.
The base salary is $42,000 - $46,000 for an experienced manager with the potential for further advancement.
Must love people and dogs. Professional animal care experience preferred.

The Camp Manager will be the face of Camp Bow Wow, lead a team of 20 - 25 employees, oversee daily operations of the camp, budget and inventory, safety, and maintenance of the facility, and provide all necessary training when needed. The Camp Manager works directly with the owners to grow the business of the local Camp through a variety of marketing and sales activities, while also managing day-to-day operations within the Camp. In-camp responsibilities will consist of opening or closing the camp, leading daily operational tasks, managing the front desk, interacting with Clients, and managing on-duty employees. The Camp Manager will work to create partnerships with local businesses and nonprofits, secure and attend local events to represent the brand, oversee daily operations of the camp, build customer relationships, and handle digital marketing and social media activities.

• Responsible for all hiring needs and employee separations.
• Day-to-day scheduling of Camp Counselors and overall coverage.
• Monitor attendance and tardiness of Camp Counselors. Assume responsibility to cover or find coverage of any uncovered shifts. Adjust scheduling needs as needed to budget labor percentage.
• Conduct performance reviews of Camp Counselors and provide ongoing coaching and feedback.
• Ensure that all Camp Counselors are properly trained and supervised.
• Monitor all Camp Counselors’ Doggy First Aid and CPR Certifications.
• Ensure all Camp Counselors understand and follow policies, procedures, and regulations.
• Monitor opening and closing shift checklists.
• Be a “hands-on Manager!” Camp Counselors work with you, not for you!
• Promote teamwork and fun at Camp Bow Wow.

• The Cabin Area – ensure a safe and clean environment (at all times) for campers, as well as employees.
• Day Campers and Night Campers Checklist – continually update and monitor.
• Cabin Cards – monitor information for proper feedings, medicine requirements, and check-out dates.
• Daily Medicine Checklists – monitor for proper dosage and ensure all daily checklists are complete.
• The Indoor and Outdoor Play Areas – ensure a safe and clean environment for campers, as well as employees.
• The Front Desk Reception Area - ensure the proper functioning of all-day camp and boarding operations, including reservations and nightly closeout functions. Follow all CBW policies and procedures.
• Financial responsibility for the overall camp budget (supplies, personnel, etc.)
• Laundry & Food Prep Area – ensure maintenance of a clean and safe environment.
• Break Room & Rest Room Area – ensure maintenance of a clean and safe environment.
• Supplies – monitor and ensure adequate supply levels.

• Maintain interior and exterior of the property and all related issues.
• Consult with the Owner on other events and action items.
• Involved in internal and external marketing of CBW (i.e. off-site events, brochure/postcard/letter design, and printed content).
• Ensure proper scheduling for the groomers’ clients through the front desk.

• “Doggy Interviews” - ensure the proper interview process for socially acceptable behavior in order to create a fun and safe experience for our Campers as well as our Camp Counselors.
• Monitor vaccination records with each reservation and check-in and use reminder cards.
• Ensure boarding cards are filled in correctly with all pertinent information.
• Ensure quality customer service – troubleshoot and problem-solve with a customer-friendly attitude.
• Follow through with all emergency procedures and ensure Camp Counselors are trained in such.
• Promote the “Premiere Experience”. We provide spacious indoor/outdoor play areas and roomy cabins with cozy cots.
• Ensure that all the Camp Counselors provide care and attention at a level that rivals any service in the industry!

• Extremely organized with high attention to detail.
• Multi-tasker.
• Highly motivated and enthusiastic about your work.
• Passionate about great customer service and high-quality pet care.
• Time Management and project management skills are critical.
• Excellent verbal and written communication skills.
• Experience with Customer Relationship Management (CRM) software.

• Intelligent decision-making skills to mitigate any risk we can avoid with the dogs, staff, or customers. TOP LEVEL customer service.
• The manager can and often will be the face of the company. Yes, dogs are the customers who consume our services, but it's the people who make the decision to bring their dogs to us and pay the bill.
• The manager must be very comfortable talking to people face to face and over the phone with the ability to provide a reasonable solution to a problem or to help convert a lead into a paid customer (get the appointment booked).
• The manager is expected to present themselves in a professional and courteous manner to all customers and potential customers.

• LOVE of Dogs & People!
• Excellent Customer Service.
• Ability to sell services.
• 2 years of management and sales/marketing experience.
• Must have a high school diploma or equivalent, Bachelor’s degree preferred.
• Must be authorized to work in the United States.
• Must have reliable transportation.
• Must have a valid driver's license.

Job Summary