We know a team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone! A successful leader with Cambridge Spa Group will have positive energy and servant leadership mentality. The General Manager drives sales goals, builds teams, develops talent, motivates team, provides an amazing customer experience.

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between Cambridge Spa Group team members and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal!

Benefits:

• Competitive salary and monthly bonuses based on results you control
• Medical, Dental, and Vision Insurance
• Tiered Paid Time Off -up to 3 weeks per year*
• Complimentary membership, services, and discounts
• Employee Assistance Program
• Formal and informal leadership training and development that will help you anywhere your career takes you
• Opportunity to advance into local and national management and support positions
• Fast growing company, National brand recognition

*Please inquire with hiring manager for additional details or questions

Daily work in this role includes:

• Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy

Responsibilities:
Customer Service

• Coach and train customer service mindset
• Anticipate and mitigate customer service Issues
• Handle escalated customer situations

Sales

• Develop and foster a sales culture
• Set goals and drive results
• Motivate and inspire team
• Identify and develop underperformers

People

• Attract and retain talent
• Support and develop team
• Drive a culture of collaboration and continuous improvement

Business Analytics

• Observe trends and diagnose areas for improvement
• Understand correlation between metrics and actions
• Effectively communicate action plans up and down stream

Administrative

• Complete required tasks such as inventory and payroll accurately and on time
• Manage employee schedules and time off requests
• Ensure compliance with state, local and corporate regulations, and policies
• Hire, onboard, train and terminate employees

Qualified candidates will possess the following:

• Have a college degree (preferred).
• Have previous management, marketing, and sales experience within a service or retail industry.
• Demonstrated experience as a revenue generator - prior commissioned sales experience required.
• Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
• Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
• Effective interpersonal and communication skills (written and verbal).
• Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.

ROP: $45,000.00 - $60,000.00 Annually DOE Monthly Commission and Quarterly Bonus (Quarterly Bonus up to $15,000 Per Quarter)*

*Please inquire with hiring manager for questions or additional details!

If you're ready to lead the charge to help people feel their best, we can't wait to meet you!

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

COVID NOTE FOR JOB POST:

Cambridge Spa Group has made safety of employees and client's top priority in our clinics. We have adopted safety protocols based on CDC guidelines to be able to continue providing first class customer service to our members and guests while keeping our employees safe.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

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