Job Description

Job Description

About Cambio

Cambio Communities is one of the nation’s fastest growing owner / operators of Manufactured Housing Communities (MHCs). Formed in 2020 and headquartered in Michigan, Cambio was founded by a group of manufactured housing industry veterans who wanted to make a difference in the way manufactured housing communities are operated and create a world-class experience for our residents.

Our mission is to provide an exceptional living experience at an affordable price for the many individuals and families that call our community’s home.

To provide our team members with a challenging and rewarding career that empowers them to learn and grow as part of a team.

We’re a people first organization and here’s how you’d fit in at Cambio :

Position Summary

The District Revenue Coordinator supports the Community Managers in performing the day-to-day operations for a manufactured home community with a significant focus on rent collections and revenue management.

The Cambio Core Values are what drives the heart and soul of our organization. They aren't just words. They’re our way of life.

We use them to model the way we conduct business, interact with our residents, vendors, community and internally with our teammates. You should be :

• Service-Oriented : Service is our passion.
• The Do What’s Right’ Type : Integrity is not negotiable.
• Accountable : We are ALL accountable.
• A firm-believer in empowerment : Empowerment through action.
• Team-Player : Teamwork makes the dream work.
• The Gritty Type : We have fun working hard and playing hard.

Duties and Responsibilities

What you will do :

The qualified individual will work as an integral part of the operations team to perform the following essential job functions :

• Works in coordination with the Community Managers to ensure all rents and other applicable fees are billed and collected.
• Follows up with delinquent resident accounts via phone, email, and door knocking on a day basis.
• Assist residents with setup and payment options in our online portal.
• Provides support for Manage America administration, auditing, and resident ledger reporting.
• File all evictions in accordance with state and local laws and stay abreast of changes in state specific requirements related to rent collection and the eviction.
• Work with on-site staff in developing and implementing programs to achieve monthly revenue, delinquency, and collection efficiency targets.
• Answers questions, explains policies and procedures, shares information and encourages open communication within the communities.
• Other duties and projects as assigned

Qualifications

What you should have :

• High school diploma or general education degree (GED).
• Two years of property management experience
• Collection experience preferred not required
• A passion for delivering a best-in-class marketing, sales, and leasing experience.
• Computer skills desired : Microsoft Office Suite and Property Management Software.
• Strong management and operational skills including customer service; public relations; performance management.
• Ability to be available to residents and community needs after hours.
• Must maintain open office hours while physically working from the office location.
• Excellent communication skills including writing and verbal.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Must maintain a valid driver license and clean driving record.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.

Compensation

What we have to offer :

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place.

That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K).

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, bend, and reach.
• Occasional exposure to outside weather conditions.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• The employee must occasionally lift and / or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence.

Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity / expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Unsolicited resumes from third party agencies will not be accepted.