Job No: 532425
Work type: Staff
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Full Time, On-site (work in-person at business location)Job Summary:
Under general direction, the incumbent is responsible for providing independent full range of administrative, analytical, and operational functions in support of Housing operations for an on-campus housing program located in traditional residence halls and apartment buildings. Duties include, but are not limited to: program and policy research, analysis, development, reporting, and evaluation; determining methods, policies, and procedures to achieve programmatic goals; ensuring compliance with applicable regulations or requirements; and serving as a liaison to internal and outside parties.
Major duties and responsibilities:
Housing Operations

• Serve as a member of the DHRE administrative office staff providing input and assistance regarding planning, analysis, and policy development for housing operations and procedures.
• Participate in department-wide strategic planning, program and policy development, and decision-making related to on-campus housing.
• Assist in the development, scheduling, and implementation of campus housing assignment processes and occupancy management functions, including, but not limited to, housing applications, room selection/assignments, license agreements, and billing.
• Annually review and analyze the Student Housing License Agreement in conjunction with the Director.
• Administer the housing contract cancellation process, including initial review of all requests and communication with residents and parents/families about the cancellation request process.
• Support the preparation and maintenance of occupancy records, reports, and procedures pertaining to campus housing, including but not limited to designations, rates, occupancy reports, cancellation requests and approvals, assignment changes, etc.
• Collaborate with team members on housing processes, including but not limited to, move-in/move-out, early arrivals, break, transition, and summer housing.
• Collaborate with internal campus units such as Athletics, College of Extended and Global Education, Educational Opportunity Program, Honors, Services for Students with Disabilities (SSD), etc. for special population housing assignments.
• Research, evaluate and implement best practices including but not limited to the areas of student housing assignment processes, licensure, and billing.
• Maintain confidentiality of student information and records in accordance with FERPA.

Housing Fees and Billing

• Work with Student Financial Services and Student Financial Aid regarding student housing fees, awards, adjustments, and balances.
• Monitor student accounts to ensure accurate and efficient collection of housing fees and outstanding balances.
• Meet with residents, potential residents, and parents/family members regarding housing costs, outstanding balances, financing on-campus housing, etc.
• Assist in the coordination of reserving spaces within DHRE and the Coyote Commons, including billing functions.

Communication and Marketing

• Coordinate housing communication to on-campus residents, prospective residents, parent/families, etc. Interact with and respond promptly to students, parents/families, and guests of the University by phone, email, etc.
• Ensure housing processes, student housing license agreement language, billing information, etc. are communicated in an educational, customer service friendly manner.
• Engage with internal and external constituencies to provide clear understanding of student housing and residential education at CSUSB, and regular opportunities for feedback/assessment.
• Provide coordination, development, and content management to the DHRE website, www.csusb.edu/housing.
• Assist in developing of customer service policies and procedures to establish rapport with constituents and resolve concerns and questions.
• Collaborate with DHRE team on marketing strategies to reach current and prospective residents and their parents/families, including but not limited to social media presence, website, publications, and mass mailings (paper and electronic).
• Assist in the coordination of DHRE marketing materials, promotional items, and recruitment opportunities/events to promote on-campus housing.
• Collaborate with DHRE staff in the creation and facilitation of virtual/in-person presentations, webinars, tabling events, and other activities to educate and encourage the on-campus housing experience.
• Research, evaluate and apply best practices in the areas of on-campus housing marketing and promotion.

Summer Camps and Conferences

• Evaluate requests for summer camp/conference housing to determine whether the request can be accommodated.
• Prepare summer housing usage schedule in coordination with the Associate Director for Facilities and the Assignments Coordinator.
• Coordinate the administrative details for the summer camp/conference program.
• Prepare billing estimates, payment schedules and license agreements for each camp/conference.
• Collaborate with conference coordinators before, during and after the conference to ensure housing needs are met and to assist with arrangements with other facilities and services on campus.
• Coordinate and monitor all necessary paperwork and administrative details related to each summer program, including check-in and check-out procedures, billing, etc.
• Be present for guest check-ins and checkouts while supporting student assistants.
• Verify room and rentable space readiness, ensuring that any maintenance or custodial needs are addressed promptly and that rooms are kept up to date, working key and card access, linens coordination, etc.
• May assist DHRE facilities and custodial teams with turnovers and room/apartment inspections, etc.
• Participate in the recruitment and training of student assistants to serve the needs of camp/conference guests.
• Project summer revenue based on contracted occupancy. Monitor summer camp/ conference revenue and expenditures; provide periodic reports.

Student Assistant Lead Work Direction

• Provide lead work direction to student assistants.
• Assist with training, and development of student assistants.
• Create and maintain schedule of student assistants and assign tasks to student assistants that are appropriate for student job classification.

Other Duties as assigned.

• Participate on department, division, and University committees and task forces as requested.
• Assist in the 3-day or quit (housing eviction) processes and procedures as necessary.
• Perform special duties and assignments as designated by the Director.
• Other classification-related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Two years of related experience or equivalent.

Required Qualifications

• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable.
• to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications.
• Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.

Preferred Qualifications

• Excellent communication and interpersonal skills (including being a good listener) to interact and communicate effectively with faculty, staff, students, and external constituencies, both verbally and in writing.
• Attention to detail and flexibility.
• Demonstrate initiative and possess the ability to work autonomously as well as part of a team.
• Advanced time management and analytical skills.
• Ability to manage multiple projects independently in a fast-paced organization with competing priorities and distractions.
• Strong critical thinking, analytical, research, problem-solving, and conflict resolution skills.
• Ability to use high-level discretion and maintain a high level of confidentiality in handling problems of a sensitive nature and security of confidential records.
• Ability to work with emerging technology platforms.
• Working knowledge of and ability to operate standard office equipment and technology including, but not limited to, desktop computer, laptop, copier, scanner, and printer.
• Demonstrated proficiency and ability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties.
• Demonstrate proficiency in DHRE housing software, related databases, and other means of maintaining accurate student and facility records.
• Possess knowledge of relevant codes, laws, and ordinances related to campus housing and housing in the State of California.

Compensation and Benefits:
Anticipated Hiring Range: $4,170 - $4,379 per month
Classification Salary Range: $4,170 - $7,545 per month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/Exempt/Temporary (up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUSB.
The application deadline is October 17, 2023.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at Nora.Fernandez@csusb.edu
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act