Job No: 535920
Work type: Staff
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full TimeJob Summary:
Under general direction, the Graduate Systems Analyst serves as the primary liaison for the PeopleSoft-Graduate Admissions Module and serves the first point of contact for the Radius CRM software-Graduate Module. Responsibilities entail creating or modifying PeopleSoft SQL data queries, resolving technical issues, and swiftly identifying viable solutions for both PeopleSoft and Radius systems. Additionally, the role involves delving into intricate data compilation, statistical analysis, and supporting institutional objectives and functional requirements.
Liaison - Business Intelligence Systems and Programming:

• Act as the primary liaison for PeopleSoft - Graduate Admissions Module. Collaborate with Administrative Computing and Business Intelligence to identify opportunities for standardizing processes, integration, archiving, and eliminating unnecessary process redundancy.
• Create or modify PeopleSoft SQL data queries by joining data tables from central repositories, linking prompt record tables, and merging subqueries/union navigations.
• Collaborate with ITS division, to solve PeopleSoft and Radius CRM functional and technical problems; investigate and seek solutions to complex issues; and conduct business analysis to support or recommend new solutions or use existing solutions to meet business needs.
• Act as first point of contact for the Radius CRM graduate module. Providing Radius CRM access, training, technical solutions, and subject matter expertise to staff and student assistants and collaborate with ITS division for most complex technical issues.
• Provide responsive support to problems in PeopleSoft affecting normal operations to minimize downtime and loss of productivity and service.
• Create technical documentation of PeopleSoft and Radius CRM as a resource for future development and troubleshooting.
• Maintain computer hardware and coordinate with ITS department for troubleshooting and system updates.
• In collaboration with ITS division, maintain integration of student data from PeopleSoft to Radius CRM system. Troubleshoot data issues, identify solutions, fix errors, and reconcile discrepancies across different data repositories that may occur during the integration process.

Data Analysis:

• Engage in complex data compilation, statistics, and analysis supporting institutional goals and constituent functional needs.
• Contribute relevant information to the institution's data governance policies to ensure appropriate access and use of data.
• Leverage data visualization skills to develop user-friendly reports to communicate critical trends related to the institution's strategic initiatives.

Processing:

• Compile, maintain, and disseminate confidential student data within PeopleSoft for the purpose of graduate admissions.
• Search, Match, and Post applications from CSU Apply to existing applications in PeopleSoft for domestic and international graduate applications.

Student Assistants:

• Assist in the planning, recruitment, and scheduling of student assistants.
• Other

Other classification-related duties as assigned.
Minimum Qualifications
Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, PLUS two years of related experience.
Required Qualifications

• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.

Preferred Qualifications

• Two (2) years of advancing responsibility in utilizing the PeopleSoft Campus Solutions system and Radius CRM software.
• Experience in higher education or admissions offices is preferred.
• Applying standard theories, principles, and practices relevant to the program or administrative specialty to draw conclusions and offer recommendations based on sound knowledge.
• Taking initiative and autonomously planning, organizing, and executing tasks in diverse and demanding situations.
• Proficiency in researching, developing, and assessing policies and programs, including the collection, evaluation, and interpretation of data to formulate well-founded conclusions and recommendations.
• Demonstrated capability to effectively organize and present information and concepts in written documents or presentations.
• A strong understanding of the admissions process is necessary.
• Proficiency in PeopleSoft Campus Solutions and Radius CRM software is necessary for smooth graduate admissions operations.
• Strong interpersonal skills for teamwork, independent management of multiple tasks, and excellent analytical and communication skills are also essential for the preferred candidate.

Compensation and Benefits
Anticipated Hiring Range: $4,170 per month
Classification Salary Range: $4,170-$7,545 per month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information
Work status: Full-time/Exempt/Probationary
Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is February 22,2024
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act