Job No: 520322
Work type: Staff
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Safety
Job Summary:
Under the general direction of the Director of Parking & Transportation, the Equipment and Field Assistant receives day to day work direction from the Events & Equipment Analyst. The incumbent is responsible for maintaining all parking field equipment, reviewing parking lot conditions, assisting during various maintenance projects by serving as a point of contact outside vendors. The incumbent provides support to the Enforcement Team during campus events by procuring and placing directional signs.
Field and Equipment Operations

• Responsible for key parking operational activities and systems, including assessing, maintain, and monitoring the condition of all equipment in the field such as permit dispensers, electric vehicle charging stations, signs, gate arms and traffic control equipment.
• Serve as the department's key point of conduct in completing campus equipment inventory processes.
• Serve as the key point of contact for biking and bike support infrastructure such as bike racks, bike pumps and repair stations.
• Primary point of contact for Parking & Transportation's sign program. Ensure signs are readable and in good state of repair. Remove unauthorized signs or postings that appear in campus lots.
• Serve as the department's contact to ensure vehicles are properly maintained and coordinate with auto shop and vendors for all needs.

Event Support and Customer Support

• Under the work direction of the Events & Equipment the incumbent collaborates with the Community Service Specialists to coordinate Parking & Transportation support for campus events.
• Advice Events and Equipment Analyst on the event signs and message boards that the department needs to procure for events.
• Collaborating with CSS team determines where to place or move temporary signs and electronic message boards for events.
• Serves as a back-up point of contact for with Campus community during events to ensure all their needs are met.
• Assists IC's student assistants to responds to escalated customers queries using tact, diplomacy, and de-escalation communication strategies.
• In the absence of the Events Analyst attending meetings where planning or scheduling of major events take place, explaining the range of services that Wayfinding and Event Parking can provide as well as service limitations.

Revenue Processing and Technology Support

• Ensure non-cash permit dispensers are operating properly and have sufficient paper.
• Lead the collection process from four cash permit dispensers' multiple times during the week following the department's collection procedures and CSUSB's cash handling policy. Have a thorough understanding of dual custody and other standard internal controls.
• Perform maintenance and support of all dispensers, working with ITS, facilities, and vendors to independently troubleshoot issues.
• Ensure software and hardware updates are done in a timely manner to ensure proper PCI compliance.

Relationships

• Under the direction of the Events & Equipment Specialist the incumbent works collaboratively with staff, in particular the enforcement team in the completion of duties.
• Collaborate with facilities team in the completion of work orders, coordination of projects, and scheduling. Work collaboratively with all Parking & Transportation field staff in reporting and tracking needed work in campus parking lots. Examples include potholes, painting, roadway cracks, irrigation issues, and tree trimming.
• Serve as a point of contact in the management of parking vendor relationships and expectations for deliverables.
• Any other duties as assigned by the Director of Parking and Transportation Services.

Minimum Qualifications: Required Education and Experience

• High school diploma or equivalent.
• Equivalent to two years of experience in the servicing, maintenance, operation, or assembly of equipment including experience using hand tools to make adjustments following specific procedures for maintenance.

Required Qualifications

• Knowledge of common methods and practices used in equipment maintenance. servicing, and repair: knowledge of hand tools used in electrical and mechanical repair; familiarity with the characteristics, terms and operation of electrical and mechanical equipment.
• Ability to learn simple repair and servicing of equipment. Ability to read and write at a level appropriate to the duties of the position: mechanical aptitude: ability to do simple arithmetic computation, ability to follow written and oral directions; general knowledge of hand tools and their common uses.

Preferred Qualifications

• At least one year experience troubleshooting and the diagnosing problem issues arising on parking dispenser machines.

Compensation and Benefits:
Anticipated Hiring Range: $3,347 per month
Classification Salary Range: $3,347 - $6,058 per month
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/ Probationary/Non-Exempt
Schedule: Monday through Friday from 7:00 am to 4:00 pm, weekends and evenings may be required.
The application deadline is: Thursday, November 21, 2022.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
COVID-19 Vaccination
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at jeanne.durr@csusb.edu
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act