Job No: 538041
Work Type: Management (MPP)
Location: Maritime Academy
Working Title: Director of Admissions
Classification Title: Administrator II
Department Name: Admissions and Outreach
Time Base: Full-time
Pay Plan: 12 month
Bargaining Unit: M80 (Management/MPP)
Employment Type:
MPP - this position is part of the California State University Management Personnel Plan (MPP). No tenure or permanent status can be achieved within the MPP.
Salary Range:

• Hiring salary is budgeted/anticipated at $8,750 - $10,000 per month commensurate with education and experience
• CSU Salary Range: $4,812-$$ 15,449 per month.

Benefits: Premium benefit package includes outstanding health, dental, and vision plans; life and disability insurances; pension (CalPERS); tuition fee waiver; and 14 paid holidays per year. See our benefits website for additional information.
Application Deadline: Open until filled, a review of applications will begin Thursday, April 18, 2024, and the review period may end at any time thereafter.
Position Summary:
The Director of Admissions reports to the Vice President of Student Affairs and is responsible for the leadership and management of all administrative and operational functions of first-time freshman, transfer, and graduate admissions. The Director of Admissions provides leadership and direction over admission processing for undergraduate and graduate applicants. The Director of Admissions utilizes modern and innovative tools to oversee and support the evaluation, and admissions and supports recruitment, registration, and retention efforts at Cal Maritime. The incumbent is responsible for maintaining an admission process that is efficient, responsive, data-informed, and student-focused. Specifically, the Director of Admissions facilitates student admissions and supervises and maintains the PeopleSoft Campus Solutions. This position is responsible for developing and implementing strategic plans that utilize technology including PeopleSoft and Liaison, including CRM, data analysis, reporting and visualization, and predictive and prescriptive modeling, to improve. the admissions and enrollment process. The Director of Admissions is responsible for working collaboratively and partnering with campus leadership, faculty, staff, and the auxiliary boards to enhance student service and improve operations and academic policies.
About the California State University Maritime Academy:
Established in 1929, California State University Maritime Academy, a campus of the California State University, is the only degree-granting maritime academy on the West Coast. Located on the scenic Vallejo waterfront, the campus serves a student population of approximately 1000 undergraduates and 50 graduate students.
Cal Maritime offers seven baccalaureate degrees in Business Administration, International Strategy and Security, Facilities Engineering Technology, Marine Engineering Technology, Mechanical Engineering, Marine Transportation, and Oceanography. The undergraduate curriculum includes licensing programs for future merchant marine, coast guard, and naval reserve officers. Cal Maritime also offers a Master of Science in Transportation and Engineering Management degree, as well as a number of extended learning programs and courses.
Major Responsibilities:
Administration and Oversight of Admissions Department

• Oversee and perform all application review, processing, and final decision notifications, including applicant follow-up, as necessary.
• Coordinate and assist with all transfer admissions and articulation processes.
• Assist with graduate student application processing.
• Manage the evaluation of all admissions applications and serve as the primary admissions evaluator for Cal Maritime.
• Ensure best practice customer service for all, especially for students and families from culturally, socially, and economically diverse backgrounds.
• Ensure timely, accurate, and comprehensive engagement with students and the campus community throughout the enrollment process.
• Create and maintain admission policies and procedures.
• Conduct and oversee the evaluation and processing of undergraduate admission applications.
• Prepare, monitor, execute, and evaluate goals and objectives for the Office of Admissions.
• Oversee a customer-service-focused program that assists students and their families from culturally, socially, and economically diverse backgrounds.
• Provide timely, accurate, and comprehensive services to students and the campus community throughout the recruitment and admission process.
• Collect and analyze data to inform and direct recruiting, admission, and enrollment activities, and to evaluate the accomplishment of immediate and long-term enrollment objectives
• Help develop recruitment and marketing materials for annual communication plans to guide prospective students, families, counselors, and community-based organizations successfully through the admission funnel.
• Assist in developing the marketing and communication budgets.
• Work effectively with the individuals in the Admissions, Enrollment, Marketing, and Financial Aid Offices, campus partners, Alumni, and external partners to develop strategies for marketing, outreach, and new student enrollment.
• Represent the university at outreach, recruitment, and community functions.
• Support the cross-training of admission and enrollment marketing staff on admission, and outreach and recruitment-related policies and processes to ensure coverage and excellent student service.
• Ensures confidentiality around sensitive issues.
• Ensure compliance with all federal, state, and University regulations, including Title 5 of the California Administrative Code and the California State University system.
• Mentor staff and provide growth and development opportunities.
• Act as a mediator when conflict arises.
• Schedule and assign work.
• Provide or delegate training and orientation.
• Ensure that policies and directions are interpreted, communicated, and implemented into daily activities within the unit.
• Monitor and provide timely and effective feedback.
• Conduct performance evaluations.
• Counsel employees, initiate corrective action, or discipline employees if needed.
• Work with various campus liaisons such as Athletics, EOP, Academic Affairs, and Marine Programs regarding admissions and enrollment.
• Complete other duties as assigned.

Strategic Communications Management

• Participate in the development of recruitment and marketing materials, social media support, and data collection. These tactics contribute directly to the development of annual communication plans to guide prospective students through all parts of the Admissions funnel.
• Assist in developing the marketing and communication budgets.

Technology

• Provide management oversight for the effective application of technology and the development, enhancement, and maintenance of the admissions modules within an integrated PeopleSoft/CMS database; document management system; and the CSU Cal State Apply online admissions application.
• Contribute to the development, enhancement, and maintenance of the Constituent Relationship Management (CRM) electronic recruitment and communication platform and other e-recruitment and cross-media recruitment tools.
• Identify and facilitate technology projects and improved business processes to enhance efficiency and delivery of service.

Coordination of Activities External to the Department

• Work closely with the campus community for the purpose of building effective relationships and communicating the strategies and actions of the Office of Admissions.
• Serve on advisory committees external to the University, and service and advisory committees internal to the University, and maintain professional affiliations.
• Attend federal, state, and professional admissions information and training conferences.
• Monitor the state, regional, and national environments, apprising senior management of potential changes that may impact the University

Required Qualifications:
Education and Experience: Bachelor's degree in a related field plus a minimum of six years of progressively responsible work experience in higher education registration and records, graduation evaluation, enrollment management, or student services, which includes a minimum of two years leading and/or supervising the work of others; or an equivalent combination of education and experience
Demonstrated Knowledge, Skills, and Abilities: Must have the knowledge, skills, and abilities to perform the responsibilities of this position as stated in the sections for Essential Functions and Responsibilities, Work Lead Responsibilities (if applicable), and General Guidelines and Expectations.
Knowledge:
Incumbent must possess:
Comprehensive knowledge of:

• Effective supervisory practices and techniques, employee-employer relationships, and the management of a unit.
• Demonstrated knowledge of information and communication technologies in admission management.
• University infrastructure, policies, and procedures.

Thorough knowledge of:

• Procedures and practices to develop and implement recruitment plans.
• Statistical analysis, current research, marketing, and recruitment trends.
• Organizational development and administrative, personnel, and fiscal management.
• Demonstrated knowledge of information and communication technologies in admission management.

Skills:
Incumbent must possess:

• Evidence of a strong personal commitment to diversity.
• Effective leadership and motivational skills.
• Excellent verbal, written, and public speaking skills.
• Excellent data analysis skills.
• Strong interpersonal, planning, and organizational skills.
• Advanced analytical, problem-solving, and critical thinking skills within a complex work environment, and a strong commitment to equal opportunity.
• Independent judgment and critical decision-making skills.

Abilities:
Incumbent must have the ability to:

• Organize resources, especially staff, to meet program goals.
• Establish and maintain cooperative working relationships with a diverse population of faculty, staff, and others, including students from all backgrounds representing various attitudes and value systems.
• Work in a collaborative and collegial manner, and function cooperatively and productively as a member of a unit.
• Develop and maintain relationships with the appropriate officials at high schools, other state colleges and universities, the Chancellor's Office, and the State of California.
• Envision needed changes and improvements in the program area.
• Define, review, and implement different or creative solutions to unusual or complex problems.
• Adapt to the dynamics of organizational, procedural, and policy changes.
• Adjust to change (e.g., work environment and technology).
• Use standard office equipment (e.g., computers, copiers, printers, phones) and standard office software packages (e.g., Microsoft Office Suite, PeopleSoft, Cal State Apply, CRM, Liaison Perceptive *Content, CRA, Insight, ASSIST, and UC Doorways).
• Work with forms of electronic recruitment, including web-based, e-mail, CRM, and social media systems.
• Perform other duties as assigned.

Preferred Qualifications:

• Demonstrated commitment and ability to advance the University's goals in the areas of diversity and inclusive excellence.
• Master's degree and a minimum of three years of experience as noted above
• Work experience in an academic setting, ideally Public Higher Education.

Hours of Work/Travel:

• Travel outside of normal business hours.
• Ability to work evenings and weekends as appropriate.

Physical, Mental, and Environmental Conditions: Involves mainly sitting; walking and standing is minimal; involves lifting lightweight objects limited to 15 pounds
Background Check: Satisfactory completion of a background check (including a criminal records check, credit check, DMV records check, and fingerprinting) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Mandated Reporter: The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.
Designated Position: This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Eligibility to Work: Applicants must provide proof of U.S. citizenship or authorization to work in the United States within three days of the date of hire.
Title IX: Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix
EEO Statement: Cal Maritime is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, covered veteran status, or any other protected status. Reasonable Accommodations will be provided to applicants with qualifying disabilities who self-disclose by contacting the Benefits Coordinator at (707) 654-1146.
Application Procedure: Click "APPLY NOW" to complete the Cal Maritime Online Employment Application and attach the following documents: cover letter and resume.
Disclaimer: The provisions of this job bulletin do not constitute an expressed or implied contract and any provisions contained may be modified or changed.
To apply, visit https://careers.pageuppeople.com/873/ma/en-us/job/538041/director-of-admissions
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