JOB
Assistant Director of Testing (Student Services Professional IV)
Classificaiton: Student Services Professional IV
Department: Disability Support Services
Sub-Division: Student Retention
Salary Range: Classification Range $5,732 - $8,176 per month(Hiring range depending on qualifications, not anticipated to exceed $5,732 - $6,000 per month)
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PMTelecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.
Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
Disability Support Services at California State University, Fullerton is a civil rights office committed to providing students with disabilities access and an equal opportunity to demonstrate knowledge and abilities. We acknowledge this is a campus-wide responsibility, and promote an accessible community where diversity is celebrated and barriers are removed. Our work is framed through the lens of human dignity and social justice in order for students to acquire a sense of agency, advocacy and equitable, meaningful experiences. We are seeking an exceptional individual to join our team as the Assistant Director of Testing (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Oversees daily tasks of testing student assistants with exam proctoring, exam scheduling, exam delivery, and overall customer service to Disability Support Services (DSS) students, staff, and faculty. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email, student or faculty concerns, and communication with other DSS staff.
Provides leadership and solutions to problems that arise, and serves as the first level supervisor when students or faculty ask to speak with a supervisor regarding the proctoring or administration of exams in DSS. Will work directly with the Associate Director of Operations and/or Director of DSS when needed. Consults with faculty regarding exam details that they are proctoring in the classroom or online, ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas, and provide support for changing exam times within their Canvas courses for individual students.
Provides direct advisement to students to troubleshoot scheduling concerns, discuss exam options, and problem solve exam issues between faculty and students. Provides recommendations on improving the quality and excellence of our service to students, and creates/updates department policies and procedures accordingly. Oversees efforts to ensure exam integrity, video monitoring system within DSS, submitting incident reports and working in collaboration with Student Conduct. Maintains working knowledge and understanding of all California State University (CSU) systemwide policies, CSUF campus policies, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Family Educational Rights and Privacy Act (FERPA). Other duties as assigned.
Essential Qualifications:
Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master’s degree from an accredited college or university in counseling, clinical psychology, social work or a job related field may be substituted for one year of professional experience. A doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.
General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Preferred Qualifications:
Master’s Degree from an accredited four-year college or university in Counseling, Education, Higher Education Administration, Educational Psychology or Rehabilitation Counseling, or Disability Services. Successful experience in a disability specialist or advising role, particularly with college students in a higher education environment. Minimum of 5 years’ experience working with individuals with disabilities in an educational setting. Working knowledge of CSU guidelines and practices.
Special Working Conditions:
https://nam01.safelinks.protection.outlook.com/?url=http://www.fullerton.edu/titleix/about/notice.php&data=02|01|jestorres@Fullerton.edu|15ed352531714618408508d8485d17bc|82c0b871335f4b5c9ed0a4a23565a79b|0|0|637338911951373901&sdata=xvyd9bV1BBgkL8K3puf0b2bbrfRGvMAbW81ccHB/Mh4=&reserved=0
Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
As of January 1, 2022, the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Application Deadline: Feb 29, 2024 (9:00 PM)
Apply online at: https://apptrkr.com/5026774
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