Description

Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico

CIAT Location: Albuquerque, NM

Reports to: Admissions Manager

Status: Non-Exempt

Employment Type: Full-time

Summary

Are you passionate about positively changing the lives of others? California Institute of Arts & Technology (CIAT) is growing and seeking student-success focused admissions professionals with a passion for serving others. If this is you, please contact us!

CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to make sure students are career ready. With a large selection of courses, flexible schedules, and an online campus, we aim to empower the working student. We are laser-focused on student success, whether just starting out, making a career change, or transitioning into civilian life, CIAT prepares students for success!

Responsibilities

• Complies with all Federal, State, accreditation and institutional policies and procedures
• Interacts with a high volume of prospective students via phone, email, chat, trade shows, user groups, and/or other communication channels in order to secure enrollment into a CIAT degree or other educational programs
• Creates prospective student interest using institution approved resources and technology
• Discovers the education and career objectives of prospective students and advises on all aspects of the enrollment process, including admissions requirements, program requirements, finance options, and applicability of previous college credits earned
• Discovers the education and career objectives of prospective students and provides timely and accurate advising on all aspects of the enrollment process, including admissions requirements, program requirements, financial options, applicability of previous college credit, and CIAT resources to achieve education and career goals
• Uses professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process
• Sets clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success
• Proactively follows-up with prospective students from first contact through the completion of the first term and assists in overcoming obstacles in the process
• Develops and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks and establishes and maintains a network of employers
• Documents all interactions with prospective, active, and inactive students within institutional information systems and utilizes internal systems with proficiency and accuracy in creating, maintaining, and updating student records
• Effectively communicates with other CIAT departments in a timely manner and shares student information and documentation in order to offer a high level of service and meet state and federal, accrediting and other requirements
• Meet or exceed resource management and enrollment goals established and provide accurate forecasting of performance outcomes
• Manage a student portfolio by nurturing active students, promoting new programs, and meeting or exceeding retention goals
• Works with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment

Requirements

• High School Diploma or GED and general knowledge of the higher education industry
• Minimum of 2 years of professional work experience in customer service and/or sales
• Excellent organizational and communication skills and ability to inspire and motivate
• Possess a sincere interest in helping others achieve life goals
• Goal oriented, assertive, results driven, high energy, and highly ethical
• Ability to demonstrate partnership, consultative skills
• Problem solve rapidly and effectively and work independently with minimal supervision
• Handle confidential and sensitive information following confidentiality guidelines
• Ability to work in a fast-paced environment and be a team player with a positive attitude
• Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint and Excel)
• Computer literate with a proven ability to learn and effectively use CRM, SIS, LMS software

Preferred Qualifications:

• Bachelor’s degree or combination of education and professional sales/service experience
• Minimum 2 years of previous experiences working in a higher education setting
• 2 years prior experience in higher education setting in admissions or student services or other employment in an advising, career planning/coaching, finance, or related role
• Strong knowledge of IT industry and IT fields of study

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success
• We value integrity and excellence in our employees and students
• We treat ourselves and our students with dignity and respect
• We believe in and encourage innovation at our school to better help our students succeed
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear
• Sedentary work. Essential functions of this role require sitting for extended periods of time
• Ability to type, use a computer to search for information and input information while speaking on the phone is required
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

AAP/EEO Statement

California Institute of Arts & Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Arts & Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

California Institute of Arts & Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Arts & Technology’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

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