Description

Department: Performing Arts

Supervisor: Ticket Office Manager

FLSA Category: Non-Exempt

Terms of Employment: At Will

Position Status: Part-time Under 30

Hourly Rate: $16.00-16.50 / Hour ; dependent on experience and qualifications

Position Objective:

The Ticket Office Sales Representative provides information about CCAE events and sells event tickets to the general public.

Duties and Responsibilities:

Key duties and responsibilities include, but are not limited to:

Customer Service:

• Greeting the public and providing performance seating and other CCAE services information.
• Making/receiving outbound/inbound calls as directed.
• Performing telephone surveys as assigned.
• Providing efficient, high quality service to customers.
• Projecting a favorable image of CCAE.

Ticket Sales:

• Selling and adjusting single, group, seasonal, and series tickets in person, by phone, and by mail.
• Accepting cash, check, credit card and other payments and making change.
• Verifying, entering, and editing accurate information on CCAE database.

Administration:

• Maintaining a neat and clean appearance of the Ticket Office and individual workstation.
• Operating and maintaining office equipment including telephones, computer printers, and calculators.

Performing other related duties as assigned. 

Requirements

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must possess excellent verbal and written skills, bilingual English and Spanish strongly preferred
• Excellent customer service skills
• Ability to respond to customer needs in a calm fashion, representing the Center’s interest
• Knowledge of performing arts and theater etiquette desired
• Availability on nights and weekends when shows occur
• Flexible
• Highly organized, with proficiency in MS Office to include Word and Outlook

Education and Experience:

• Minimum of 1 year of customer service experience
• Experience in a Performing Arts Environment desired
• Must have High School Diploma, some college preferred

Physical demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Must be able to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move 20 pounds. Typically this is in the form of boxes of programs.
• Specific vision abilities required by this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

The workspace is primarily in a ticket sales office environment. Noise levels vary, but can be moderate to high during programming and events. While performing this job, the employee is exposed to weather conditions prevalent at the time with respect to both indoor and outdoor events. Temperature levels may include hot, cold, and mild. The noise level in the work environment may be low, moderate, and at times may be high.

The California Center for the Arts, Escondido is proud to be an Equal Opportunity Employer and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identify, age, disability, veteran status or any other protected factors under federal, state or local law.