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Customer Service Consultant

Chino Valley, AZ | Full Time
20 Days Ago

Job Description

Service Center Chino Valley Job Summary Provide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center Essential Job Duties Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required. Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and/or DRP drive-in estimates as/if assigned. Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed. Follow up on non-captured repairs Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs Assist Service Advisors by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries Effectively utilize all computer programs related to Caliber’s Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating Other duties as assigned Skill/Requirements High school diploma or GED Must be at least 18 years of age Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver) Ability to effectively communicate with others, oral and written Strong sales orientation Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment Physical Requirements / Working Conditions Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposer to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Company Overview

  • Website calibercollision.com
  • Headquarters LEWISVILLE, TX
  • Size 3,000 - 7,500
  • Founded 1997
  • Type Private
  • CEO STEVE GRIMSHAW
  • Revenue $1B - $3B
  • Industry All Industries
  • About caliber holdings corporation
  • Caliber Collision is an auto body repair and paint shop that offers collision and windshield glass repair and replacement services.

Skills for Customer Service Consultant

The job skills required for Customer Service Consultant include Customer Service, Communicates Effectively, Transportation, Time Management etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Consultant. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Consultant

The following is the career advancement route for Customer Service Consultant positions, which can be used as a reference in future career path planning. As a Customer Service Consultant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Consultant. You can explore the career advancement for a Customer Service Consultant below and select your interested title to get hiring information.

How to Become a Customer Service Consultant

If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Consultant

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Step 2 Knowing the best tips for becoming a Customer Service Consultant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Service Consultant

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